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Software-Design and Development

Senior DevOps Engineer - Technical Operations Application Owner

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

Summary:

We are looking for experienced SAP application technology and operations experts with good coordinative skills to help us improve our services.

 

The Role:

You will work with a team of technical experts working on increasing the efficiency and quality of Cloud operations for some of our Non-Netweaver applications. This includes:

  • Operational Readiness tracking and improving to enable our Service Teams around the globe.
  • Contributing to initiatives to reduce application related outages
  • Collaborate with Product Development for roadmap and future updates
  • Provide subject matter expertise to Service Areas for product related issues requiring advanced troubleshooting
  • Drive standards e.g. regarding configuration, parameters and performance.
  • Track Product related issues in cooperations with the HEC Problem Management teams
  • Manage release governance, Track End of Life and End of Maintenance events of deployed software versions, prepare response plans, risk letter input etc.

 

From time to time you might also contribute on escalated customer cases and participate in task force activities. For operations cases causing severe customer issues you will also contribute to Problem Management and Root Cause Analysis activities. As part of your job, you will also focus on doing knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.

 

Experience (Role Requirements):

  • Very deep understanding of one or multiple SAP (BOBJ, Convergent Charging, Convergent Mediation, Lumira, etc) and 3rd party (various OpenText solutions, GK) applications on Application and OS level. Including system architecture, software updates/upgrades, performance optimization, system configuration, user management, integration with other business systems, integration with support infrastructure, monitoring etc.
  • Cloud Mindset and previous work experience in a Cloud Operations organization running SAP Netweaver based systems on a large scale, preferably previous exposure to SAP HANA Enterprise Cloud or comparable organizations. Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management. Experience in creating and analysing Root Cause Analysis (RCA) reports
  • Creating and reviewing technical concepts, being able to summarize technical concepts for wider audiences. Experience in creating decision proposals and high-level business cases. Previous experience in writing technical concepts, such as Knowledge Base Articles, Wiki pages, BLOG entries etc
  • Collaboration with other units across SAP, incl. other HEC teams, Tool Development, Product Development, Product Support etc.

 

You should have very good analytical and solution-oriented thinking as well as very good communication, presentation and networking skills.  Working effectively in international and virtual teams should be something you are used to do.

 

About the team:

Within the Product Engineering board area, the mission of the Hana Enterprise Cloud (HEC) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). HEC delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.

 

As part of ECS Delivery, the Netweaver and Non-Netweaver Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:317521 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior DevOps Engineer - Technical Operations Application Owner

Facility:  317521
Posted Date:  Dec 29, 2021
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031


Job Segment: Application Engineering, Operations Manager, Engineer, ERP, Engineering, Operations, Technology