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Customer Service and Support

Qualtrics - Global Operations Product Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Important note: Joining date March 2022 




Qualtrics Services Operations (QSO) is a new organization of a Shared Services nature that will allow Qualtrics to maximize the efficiency and effectiveness of its post-sales and research services. As the best practice of Shared Services within SAP lays in the Global Finance & Administration board area, the new QSO organization will be based within the organizational structure of the SAP Global Finance Shared Services (GFSS). Therefore, the below role will report to GFSS while being based in the Shared Services Center in Buenos Aires, Argentina.


Within QSO, the Qualtrics Product Specialist helps to drive, consolidate, and define the strategic direction of user experience within Qualtrics product portfolio.



As a QSO Qualtrics Product Specialist you will get the opportunity to be part of a new department in the company and contribute to its success and development. Going forward, you are expected to work independently within a team across all standard product specialist relevant tasks and be willing to assume responsibility for additional tasks. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.

Key Responsibilities

  1. Provide an excellent technical support regarding Qualtrics product portfolio
  2. Handle client queries via hotline/ticket/chat
  3. Manage various stakeholders and drive decisions
  4. Run global and x-area product initiatives
  5. Partner with relevant stakeholders to proactively identify gaps and/or inefficiencies to

deliver high-quality results

  1. Collaborate closely and cross-functionally with other teams and departments
  2. Own strategic projects and initiatives
  3. Track and communicate complicated concepts 
  4. Be able to think out of the box and provide the best quality support
  5. Support the training of new team members
  6. Support localization efforts by completing translation quality reviews or creating new content directly in Spanish, as required





  • Successfully completed University Degree (technical or hard science)
  • Solid problem solving and analytical skills
  • Customer focus & business acumen
  • Well organized while acting with a high degree of service-orientation
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Be a fast learner and a team player
  • Ability to work under pressure
  • Excellent interpersonal and communication skills
  • Positive mind-set and a strong ability to network
  • Fluent written and spoken English is required
  • Portuguese language is an advantage
  • A strong background in XM products and technologies
  • Coding skills (MATLAB, R, Python, Jana, HTML) - Preferred






  • Prior experience with technical and/or start up environment
  • Customer facing working experience


Important note: Joining date March 2022 







We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:314634 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Qualtrics - Global Operations Product Specialist

Facility:  314634
Posted Date:  Dec 31, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Buenos Aires, AR, B1605DII

Job Segment: Operations Manager, ERP, Developer, SAP, Operations, Technology