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Commercial Business Partner in Service Delivery Hub

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!





Service Delivery Hub (SDH) Team supporting Europe, Middle East and Africa (EMEA) regions is part of the Global Commercial Finance (“GCF”) organization. Supporting SAP’s Sales team with deal shaping, deal approval, contract creation, compliance verification based on internal policies and external regulations and various other activities related to cloud and on-premise offerings, for small, medium-sized and also large enterprises. Team is closely collaborating with Local Commercial colleagues, Sales, Pricing and Revenue Recognition teams across Europe, Middle East and Africa. This role also has opportunities to support projects and drive efficiency and process improvements and at the same time offers many development opportunities of other skills and competencies that will help shape a future career path.



  • Review deals: Ensure completeness and accuracy of the quotations. Support approval process, guide internal customers on approval requirements, ensure deals which are within scope are approved in proper manner and timelines according to SAP policies and guidelines. Collaborate with local commercial colleagues,
  • Contract drafting: Responsible for preparing contract documents from template and adding/drafting language for deal specifics,
  • Contract management: Maintain SAP’s contract records and contract related data in SAP’s contract management system,
  • Act as a primary point of contact for Sales Team, answer queries from internal customers and build long-term business relationships,
  • Work to deliver tasks within the team’s Service Level Agreement and to a high standard,
  • Accommodate quarter-end and year-end deadlines and respond to spikes in workload from the Sales team,  
  • Use SAP technology for reporting, monitoring and managing Deals and other transactions end to end,
  • Contribute ideas to drive automation, standardization and process improvements,
  • Participate in special projects.




  • Fluent written and spoken English,
  • Advanced student, Bachelor or Master's degree in Business Administration, Accounting, Finance, Economics, Law or related business background,
  • Good command of MS Office,
  • Written and spoken xxx is a plus,
  • Experience with SAP systems is a plus.




  • At least 1-year professional experience within Finance,
  • Work experience within a Shared Services Center is a plus




  • Analytical
  • Attention to details
  • Proactive
  • Ability to work autonomously
  • Ability to work under pressure, multitasking
  • Organized
  • Empathetic
  • Responsive
  • Positive and can do attitude
  • Anticipate challenges and initiate actions
  • Ability to prioritize requests and manage expectations
  • Team Player
  • Customer service oriented
  • Self-motivated 
  • Excellent interpersonal and communication skills (both written and oral)
  • Flexible and adaptable




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:310763 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Commercial Business Partner in Service Delivery Hub

Facility:  310763
Posted Date:  Jan 1, 2022
Work Area:  Finance
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Buenos Aires, AR, B1605DII

Job Segment: ERP, SAP, Database, Cloud, Consulting, Technology, Service