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SAP CONCUR - Travel Consultant Job

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Date: May 25, 2019

City: Buenos Aires, B, AR, 1605

Company: SAP



Requisition ID: 211792
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Role Description:

The Concur Travel Consultant plays a key role in helping customers and partners realize the value Concur products have to offer. This includes fulfilling the roles of a functional expert in the initial implementation, subsequent implementation engagements, and custom functional consultant, as needed, in a production environment.  You will make the client experience a delightful one ensuring that all client requirements are met while delivering a superior client experience.

In the first 12 months you will deliver:

Manage Customer Projects: Independently manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology while achieving minimum targets for Productivity, Days to Implement, Forecasting and Implementation NPS survey scores.

Provide Outstanding Consulting: Understand and analyze client business requirements. Provide guidance and best practices on optimal configuration options. Perform knowledge transfer to the customer for effective use of Concur Travel & Expense and ancillary products. Manage multiple concurrent complex post-production consulting engagements, delivering on Concur’s Service Administration offering.

Support Travel Partners: Provide functional product support for Concur’s reseller partner project managers during deployments. Serve as a single conduit into Concur should additional resources be required.

In order to accomplish this you will need to:

•            Consult with customers and agency resources, both remotely via online meetings and conference calls and in person, to identify key business requirements and configure the Concur Travel application to meet those requirements.

•            Become a subject matter expert on Concur Travel products and stay current on key product and process changes.

•            Configure Concur Travel for integration to Concur Travel & Expense.

•            Educate clients on end user functionality and administration features including imports extracts.

•            Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner.

•            Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure department NPS scores and ARR are achieved.

•            Define and execute all types of Concur Travel project implementations.

•            Ensure completion of deliverables, managing schedules and meeting milestones.

•            Contribute to the development of templates and standard deployment documentation.

•            Maintain regular meetings with the customer, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. 

•            Stay organized and deliver on commitments, including complying with internal procedures, such as completing required entries in Customer Relationship Management (CRM), Professional Services Automation (PSA), and time tracking applications.

•            Travel to client sites in LATAM, up to 10%

Education, Experience & Training required:

•            Four-year degree or equivalent experience.

•            2+ years’ experience in project management in a high tech industry, preferably with hosted web-based software.

•            Prior Travel Management Company and/or GDS experience required.

Job Specific Specialized Knowledge & Skills:

•            Successful experience working directly with customers to resolve implementation issues.

•            Demonstrated knowledge of project management tasks in application implementation environment.

•            Effective communication skills.

•            Demonstrated ability to prioritize and manage workflow to meet deadlines.

•            Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.

•            Excellent organizational and planning skills.

•            Ability to pass a background check.

•            Native Spanish Speaker with fluent English. Portuguese highly desirable.


2 Openings




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