Share this Job

Customer Engagement Regional Vice President - Canada

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Customer Engagement Regional Vice President is a leadership role responsible for delivering business results through customer management and engagement over the life cycle of SAP’s relationship with the customer.  The focus of the Customer Engagement Regional Vice President is to drive customer success within a geographic market unit or strategic industry, working cross functionally within Customer Engagement & Experience as well as more broadly across the commercial organization (Sales, Support and Services Delivery) to insure profitable adoption and consumption of our HXM line of business solutions.  This individual leads and manages a portfolio of customers and a team of engagement executives within the Canada market unit Land, Adopt, Consume and Expand (LACE) HXM solutions.


  • Achieve revenue and business cases goals defined in our contracts with customers within the term of the agreements
  • Improve customer retention and reference-ability by delivering region or industry target rates for Contract renewal
  • Oversee the delivery of HXM Solutions within a market unit or industry
  • Improve customer satisfaction over baseline as defined by SAP Net Promoter metrics
  • Serve as a key member of the CE&X leadership team with responsibilities for existing Customer Management and profitable revenue growth
  • Primary HXM CE&X leadership in the market unit
  • Support regional business development initiatives, working with Sales, Marketing, Eco Systems teams to expand market and customer awareness related to HXM solutions
  • Identify, develop and/or enhance the HXM line of business and SAP brand and value proposition within the region by providing strategic direction to the group and regional team with respect to all Customer Accounts
  • Provide market unit leadership, operational credibility and visibility to all constituencies including internal SAP teams, alliance partners, and the external community in the market unit
  • Maintain executive level contact at senior stakeholder levels and lead/manage thought leadership mechanisms with targeted customers
  • Provide operational oversight into Account Management including Relationship Assessments, Outcome Success Plans, Solution Renewals/Expansions fully leveraging the LACE model
  • Work with the team to analyze customer business and market trends to develop customized engagement strategies
  • Provides direction to develop Outcome Success Plans, including customer profiles, targeted programs, application descriptions, forecast reports, and action items
  • Establish market unit level operating goals and forecast against these goals
  • Promote the implementation of corporate policies related to company operations, financial performance, business growth, and human resource development in the region
  • Provide feedback to corporate headquarters regarding performance, product development needs, evolving strategy and market and regional conditions affecting the business;
  • Assess the performance of the market unit to establish internal strengths and weaknesses, providing recommendations on the development of people, reengineering of business processes, alignment of technologies to suit developing business and customer needs and realignment of strategy to achieve market unit targets;
  • Demonstrate broad and deep knowledge of HXM process and solutions
  • Manage direct reports and support professional development
  • Oversee market unit office administrative functions as appropriate



  • 10-12 years senior level experience leading a successful organization or team
  • Demonstrated understanding of HXM processes and issues
  • Demonstrated experience and expertise providing executive level sponsorship
  • Experience in a complex matrix organization



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:319146 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time  | Additional Locations: Virtual - Canada

Customer Engagement Regional Vice President - Canada

Facility:  319146
Posted Date:  Jan 4, 2022
Work Area:  Sales
Career Status:  Executive
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Chicago, IL, US, 60606

Nearest Major Market: Chicago

Job Segment: ERP, Business Development, VP, Executive, Product Development, Technology, Sales, Management, Research