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Finance Operations Specialist



Requisition ID: 289364
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



Role Description:
The SAP Global Cash Collections Organization resumes ownership of the company’s trade receivables. The focus is reduction of DSO and improvement of cash-flow by driving timely settlement from Customers using standardized processes and tools. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects. The Finance Operations Specialist is responsible for all collections’ relevant tasks on a defined customer portfolio. Customer orientation and problem solving capabilities are key success factors. This position requires a high level of self-motivation, stress taking and drive.  
Key Areas of Responsibility and Tasks:
- Handle all Japan customers with regards to any A/R and collections issues
- Liaise with customers for collection of receivables and build strong customer relationship
- Independently investigate customer disputes and drive timely resolution
- Work closely with both internal & external customers to expedite the collection efforts
- Proactively call customers to reassure the time of invoice payment
- Escalate to management team any problem that holds the collection process to flow
- Update collection notes and reports

- Send out Dunning Letter, Final Demond letter when needed
- Support the training of new team members if applicable
- Participate in projects as requested
- Monitor open dispute cases closely and drive resolution

- Monitor relevant EHF concession and termination cases closely and drive resolution

- Engage the 3rd party Collection agency when necessary
- Follow SAP processes and use application tools available in ISP
- Support Ad-hoc queries and contributes to projects
Competences & Skills:

  • Accounting and collections knowledge experience
  • Customer focus approach
  • Monitoring of payment behaviour of customers and acting accordingly
  • Ability to work under pressure
  • Good communication skills
  • Ability to work in an international environment
  • Quality Focus
  • Results Driven
  • Teamwork & Collaboration
  • Operate SAP Financial Processes & Systems
  • Analytics capabilities
  • Good problem solving skills are required
  • Must be a well-organized and self-starter with "can do" attitude

Experience & Language Requirements
Collections experience in a large enterprise and complex environment preferred
Fluent written and spoken language skills in Japanese and English required






Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Finance Operations Specialist

Facility:  289364
Posted Date:  Jul 22, 2021
Work Area:  Finance
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Chiyoda City, Tokyo, JP, 100-0004

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