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Education and Training

SAP Fieldglass, Head of Services Delivery, Japan



Requisition ID: 290839
Work Area: Education and Training
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Position Summary

SAP Fieldglass, Head of Services Delivery, Japan is a Management role responsible for the overall SAP Fieldglass Services Delivery business in the Japan market unit (MU), charged with driving accelerated growth, transformation and customer outcomes in the Japan cloud market. The leader has responsibility for the full scope of delivery, inclusive of recruiting, staffing, delivery execution, escalation management, training and performance management. He/she also ensures the effective and efficient use of all consulting services resources obtained and utilized from the MU, shared services, third parties and partners, to deliver leading practice, competitive solutions that satisfy customer business drivers with compelling outcomes in a simple, clear and cloud, leading-practice manner.


As a people manager, the leader is responsible for supporting the success of not only his/her direct reports, but the success of all employees within the larger team by helping to identify development opportunities and supporting team members to achieve their goals.

The selected leader would work closely with MU and Regional sales leaders and services sales leaders to help generate demand within the market.


The selected leader will have direct reporting into the SAP Fieldglass Regional Cloud Services Delivery Head. The candidate would drive the optimization of the Japan cloud delivery unit in full alignment with the regional operating model. This set up will include a robust MU specific strategy ensuring focus on areas critical to SAP Fieldglass growth and targets.


Key Areas of Responsibility and Tasks

Transformational Leadership

  • Communicate a clear vision of the future: develop, discuss, explain and actively promote the vision within own team, to peers, within Services and SAP, to partners, external stakeholders and to customers
  • Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people’s opinions, turn issues/threats into opportunities
  • Set demanding goals and empower accountability to execute on the mission: drive clear and challenging targets, assign targets and set priorities, do not define the 'how' but the 'what’, encourage people to take ownership, do not delegate back to yourself in critical situations
  • Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking
  • Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements and innovations, accept failing investments, think and act lean
  • Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as mentor for several mentees, guide individuals to find their right career track, handle performance issues actively and immediately
  • Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work


Other Management Tasks

  • Realization of Key targets around People (BHCI, Leadership Trust) and Customer Satisfaction (NPS, VoC)
  • Active support in Delivery Engagement and Sales
  • Ensuring realization of Financial Targets with a strong focus on margin improvement initiatives
  • Structure, development and effective management of a strong consulting team in the MU and CVO Services
  • Effective staffing
  • Ensuring the effective use of assigned consulting resources
  • Active in developing partner strategy and effective management partners
  • Define and Execute Strategic Direction for SAP Fieldglass Services in the MU
  • Supply, Demand and Forecast (skill gap planning) Management
  • Resource allocation management of Services assignments
  • Coordination of project staffing in close contact with Management
  • Advanced Event Management
  • Liaison with regional SAP Fieldglass as well as Services Japan Organization
  • Harmonize decisions across multiple opinions across competing organizations
  • Support Process enhancements and other Internal systems roll outs (i.e. Continuous Improvement Initiatives)
  • Identifying of training needs for strategic areas
  • Financial Management Reporting based on Utilization, Forecast, and Budgeting


What We’re Looking For

  • Passionate and action-oriented leader who possesses the ability to energize and coach others, has the courage to make decisions, fosters a team culture of creativity and progress, and believes in continually improving the service we provide to our customers.  
  • Ability to create and lead a team that shares a common vision and works together to achieve a common goal.
  • Shows acumen for pushing boundaries and challenging team members on what is possible.
  • Passionate about continuous learning, specifically around leadership and fostering a healthy team work environment.
  • Provides honest and open feedback to both team members and management and creates an environment where accountability and feedback is part of the team culture.
  • A customer-focused attitude and one of “do whatever it takes” in order to provide the best possible service.
  • Self-motivated shown through previous proactive initiatives to increase team and business efficiencies.
  • Talented at interviewing and recruiting extremely brilliant, dedicated, and passionate people.
  • Excellent communication, presentation, and negotiation skills with team members, executives, partners and customers.


Experience and Skills

  • Minimum 10 years in Consulting with extensive Leadership and Cloud Services industry experience
  • Strong understanding of the Japan market and experience managing large Japanese customers
  • Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of social and technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
  • A clear vision of what determines a successful project for the customer
  • Qualifications and business acumen to oversee programs of various sizes, high risk, that span organizational boundaries including multiple business units and multiple service partners/vendors
  • Experience in managing large/complex teams
  • Demonstrated success in managing diverse internal / external issues
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change
  • Demonstrated ability in managing internal and external client expectations on program requirements and deliverables
  • Expert knowledge of project management principles, tools, processes, and practices
  • Broad knowledge of SAP Fieldglass products, services, methodology and tools
  • Fluent Japanese language skill
  • Business English







Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

SAP Fieldglass, Head of Services Delivery, Japan

Facility:  290839
Posted Date:  Sep 30, 2021
Work Area:  Education and Training
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Chiyoda City, Tokyo, JP, 100-0004

Job Segment: SAP, ERP, Consulting, Supply, Cloud, Technology, Operations