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Customer Service and Support

Reporting Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Job Overview:

Reporting Services is an organization within SAP Concur that provides data analytics consultation, report-writing services, and training to customers who use SAP Concur hosted software applications such as Travel & Expense and Invoice modules.

 

The Reporting Consultant will manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices for specific customer profiles & industries.  For customer-requested reports, the Consultant will gather business requirements, translate these business requirements into a design, write the reports or dashboards, and work with customers to distribute the results throughout their organizations.   

 

Responsibilities as a RC will include, but are not limited to, the following:

  • Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.
  • Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
  • Build, modify and maintain custom reports as per customer’s agreed business requirements.
  • Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
  • Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
  • Communicate project status with the SAP Concur project manager and/or customer (as applicable).
  • Update progress in SAP Concur’s project tracking tool.
  • Work on support cases from the reporting queue through to resolution (as needed).
  • Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
  • Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

 

Qualifications

Education, Experience & Training required:

  • Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
  • At least 3+ years’ in consulting or related customer facing role.
  • At least 3+ years’ work experience with data reporting and analysis.
  • Experience with Business Intelligence solutions.
  • Basic knowledge of SAP Concur software product, a plus.
  • Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to pass a background check

 

Job Specific Specialized Knowledge & Skills: (in order of priorities) 

  • Exceptional written and verbal communication skills in the following languages:
    • English
    • Chinese (Mandarin)
    • Japanese and/or Korean
  • Excellent presentation skills
  • Strong analytical, consulting and troubleshooting skills
  • Project management skills
  • Strong organizational skills and ability to deliver on commitments
  • Creative solution development
  • Ability to effectively utilize data and system tools.
  • Strong computer skills/Microsoft Office knowledge
  • Proven ability to engage and interact with internal & external teams to resolve customer issues
  • Ability to persuade and influence
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

 

Working environment (where major activities are carried out):

  • Office
  • Customer site (if applicable)
  • 0-5% expected travel needs (if applicable)

 

Working hours:

  • 40+ hours per week
  • Flexibility in working hours as needed to meet customer obligations

 

Physical and Cognitive or Mental Requirements:

 

Major job activities – physical requirements:

  • Use of computer and keyboard for extended periods of time on most or all workdays
  • Use of telephone – throughout the workday as needed to conduct business
  • Working under time pressure
  • Working rapidly for long periods
  • Communicating and interacting with others


Major job activities – mental requirements:

  • Multiple concurrent tasks
  • Ability to perform under stress
  • Writing, reading and comprehension
  • Problem solving
  • Confidentiality
  • Customer contact

 

EOE:

SAP Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a diverse global work team. (M/F/D/V)

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:293053 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Reporting Consultant

Facility:  293053
Posted Date:  Jul 14, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Dalian China, CN, 116023


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