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Customer Service and Support

CFE Senior Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

About SAP Ariba

 

SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading technology with the world's largest web-based trading community to help companies discover, connect, and collaborate with a global network of partners - all in a cloud-based environment. Using the Ariba Commerce Cloud, businesses of all sizes can buy, manage cash, and sell more efficiently and effectively. More than 500,000 companies around the globe use the Ariba Commerce Cloud to simplify inter-enterprise commerce and enhance results.

 

Global commerce today requires much more than emailing, scanning or faxing key documents such as purchase orders, invoices, and payment remittances. For better commerce, companies must establish real time electronic collaboration with their entire supply base on a global level, so they can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. SAP Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help companies match their vendors to existing Ariba Network suppliers and onboard new suppliers, or provide tools for them to manage the process on their own.

 

Job Summary

 

The Seller Integrator’s primary function is to help in the delivery of multiple projects related to integrated supplier enablement on the Ariba Network that allows buyers to transact with their sellers via an electronic (cXML, EDI) method. Integration, described in an extremely summarized way, means system to system transacting via Ariba Network, and the Seller Integrator facilitates the projects that are required prior to these integrated transactions. 

The Seller Integrator will focus on partnering with cross-functional SAP Ariba supplier enablement teams to establish a successful Buyer - Supplier enablement program for the integrated seller work stream. 

 

Key tasks include dealing with both Customers and Sellers of the Ariba Network and to integrate ERP’s of Sellers with the Ariba Network based on the customers’ requirements, troubleshooting technical errors and working closely with Ariba clients over the phone.

 

This role requires a good understanding of business, project management and technical areas, and whilst this is not a development role, or a project manager role, a sound understanding along with previous experience/knowledge in EDI and/or cXML is a plus.

 

 

 

Duties and Responsibilities

 

Accountability

 

  • Executes project plan according to established timelines.
  • Responsible for delivering waves of integrated sellers to meet customers’ target Go Live dates through 6 stages of the project: Planning, Design, Build, Testing, Deploy, and Go Live.
  • Assist in resolving technical issues related to the transmission of cXML, EDI, or CSV documents on the Ariba Network, as well as issues related to syntax, structure, and validation against business rules.
  • Educate clients (buyers and suppliers) on integration functionality and deployment processes.
  • Responsible for providing weekly reports and status updates to the client.
  • Consult with strategic sellers on Ariba integration strategy and integration best practices.

 

Complexity

 

  • Ability to manage multiple projects simultaneously.
  • Ability to understand the SAP Ariba product portfolio and how they affect seller integration projects.

 

 

Experience

 

  • Understanding of business processes.

 

 

Competencies and Personal Attributes

 

  • Technical IT Knowledge
  • Problem Solving
  • Project Management
  • Customer Focus
  • Oral and Written Communication Skills
  • Interpreting Information/Analysis
  • Working Collaboratively
  • Multi-tasking
  • Continuous Learning

 

Language skills

  • English (must)
  • Japanese (must)

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304080 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

CFE Senior Consultant

Facility:  304080
Posted Date:  Oct 23, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Dalian China, CN, 116023


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