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Consulting and Professional Services

Enterprise Support Advisor

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Customer Success is the guiding principle for the delivery of SAP Enterprise Support, SAP Enterprise Support Cloud Edition, Product Support for Large Enterprises (PSLE) and Preferred Care On-Premise (PCoP) edition. Teams with the primary focus of helping customers realize the value of these support offerings operate as trusted advisors, ensuring that SAP services and support are catalysts for digital transformation, enabling differentiating innovation and exceptional business outcomes. They secure the retention, renewal and loyalty of SAP customers, by providing an integrated, insightful, proactive experience of support with SAP.

 

EXPECTATIONS AND TASKS

  • Orchestrating SAP, customer, and partner resources to drive customer success, establishing a streamlined customer engagement model that keeps things simple for the customer
  • Devising focused success/engagement plans, as a follow up from customer’s requests and collaborating with customers to define timeframes & scope for successful outcomes
  • Drive customer success, through education on how to leverage and effectively utilize SAP support assets, with focus on next generation and self-guided elements across product, adoption & success resources and generate positive experience with the customer regarding ‘value of support’
  • Build up a network with relevant internal (e.g. CEE, AE, MGTM etc.) and external stakeholders (e.g. CIO, IT Management, Project Managers, LoB Managers)
  • Manage mission critical situations and mitigate risks to ensure business continuity of customer’s SAP Software Solution, including both On Premise and Cloud part, triggering internal processes for additional assistance when and where needed
  • Recognise where and when to trigger global counterparts in SAP and follow the relevant processes to engage functional, customer or innovative expertise
  • Drive self-learning through personal development planning, utilizing digital learning platforms and taking advantage of the skills and experience with the SAP Digital Business Services community

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor or higher university degree in Computer Science, Physics, Mathematics or Engineering preferred
  • Fluent in English & Mandarin communication. Additional language fluency is a distinct advantage.
  • Professional experience in a service & support role, or customer success role
  • Basic understanding of core business processes, knowledge and technical experience with SAP Products & Solutions would be a distinct advantage
  • Strong and convincing personality for interaction with customers. Interest in customer-focused experience
  • A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
  • Being able to work under pressure, in critical situations and under tight deadlines

#GCpresales

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:308414 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Enterprise Support Advisor

Facility:  308414
Posted Date:  Oct 22, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Dalian China, CN, 116023


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