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Cloud Delivery IT Technology senior consultant (f/m/d) Job

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Date: Oct 7, 2020

City: Dresden, SN, DE, 01067

Company: SAP

Requisition ID: 252761
Work Area: Information Technology
Location: Dresden/ Sankt Leon Rot
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Part time or Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Summary & Role Information:
GMP team is a part of Global Cloud Services (GCS) organization and the Platform and Services (PSO) department. GMP team is responsible for operations and management of SAP internal GMP IaaS platform, which runs PaaS/SaaS solutions from various Cloud LoBs (line of businesses). GMP is the largest and the most critical productive IaaS platforms in different SAP DCs world-wide. The most critical goal for GMP team is to safeguard GMP IaaS platform to have zero-outages and minimum of MTTRs.
As a Cloud Delivery IT technology senior consultant (f/m/d) of GMP IaaS & PaaS platform you are single point of contact, delivery, service and engagement manager for our internal clients – LoBs (Line of Business). You are responsible for implementation of LoB’s requirements, for escalation management and complete Lob’s environment lifecycle.  Meeting requirements of our clients, driving LoB requests and requirements through the SAP cloud organization in time and in budget.  You should be able to work across functional units (network, backup, compute, storage) and other organization units (architecture, design and engineering) to drive values to Cloud LoBs and external customers. You must be able to discuss, negotiate and come up the best solutions for the interest of SAP. 
Experience/ Role Requirements:

  • Knowhow and experience of IT service delivery and service management
  • Experience with Linux, Windows, Data bases, Storage, Network, virtualization, public cloud offerings
  • Very good understanding of the Cloud Infrastructure -> IAAS and PAAS Models
  • ITIL Knowhow - Service delivery, Incident management, Problem Management, Change Management
  • Excellent communication (fluent in English, German is an advantage)
  • Strong project management skills and knowhow, strong orientation towards results, customer focused and service oriented
  • 5+ years of experience as a Service Delivery, Product Owner or Client Owner 


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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