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Senior Service Delivery Engineer-BRIM (Billing and Revenue Management)

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Date: Feb 5, 2021

City: Dublin, D, IE

Company: SAP



Requisition ID: 272183
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



“SAP Billing and Revenue Innovation Management” (S/4Hana BRIM) solution is the strategic product for the monetization of digital products for SAP.
It consists of the components

  • SAP Contract Accounts Receivable and Payable (SAP FI-CA)
  • SAP Convergent Invoicing (SAP CI)
  • SAP Subscription Order Management (SOM)
  • SAP Convergent Charging (SAP CC)



Work within a dynamic team environment covering SAP S/4HANA BRIM (formerly Hybris Billing) topics with a focus on building Intelligent Enterprise:

  • Deliver both onsite and remote services from the Premium Engagement portfolio to some of SAPs biggest customers around the world.
  • Empower customers with hands on, face-to-face workshops covering SAP BRIM and innovation topics.
  • You analyse business processes, needs and goals of the customer
  • Participate in design thinking and exploratory workshops with customers to formalize, criticize and ultimately realize ideas and use cases for realizing Intelligent Enterprise.
  • Assume the role of De-Escalation Architect for mission critical or business down scenarios.
  • Act as trusted advisor to our biggest customers and guide them through their implementation projects in the Hybrid and innovation space.
  • Support development, proof of concept and configuration services for SAP BRIM customers
  • Drive new initiatives to increase our knowledge and footprint with new products and technologies in an ever-changing Hybrid world.
  • Identify opportunities to increase SAPs involvement with a customer and position services to fill these gaps and meet the customers need



  • Degree in Computer Science / IT / Engineering or related field.
  • 3+ years’ experience in software consulting/ development/ advisory services, working in a dynamic team environment.
  • Strong analytical skills & expertise in applying software engineering principles; OO design principles
  • Understanding and attitude to work in Agile Software processes
  • Strong business acumen, customer facing experience, and presentation skills.
  • Excellent communication skills with English (Fluent) and ideally another European Language, both written and spoken
  • Knowledge of master data in BRIM solution, Master Agreement, Invoice & Discount agreement. Billing & Invoicing process, BITs & CITs, Partner Settlement process.
  • Basic knowledge of FICA, ISU experience preferred
  • Good to have knowledge in Integration S4 with FIORI
  • Successful track record of implementing/supporting S/4Hana BRIM in one or more of the following
  • SAP CI
  • SAP CC



Centre of Expertise (CoE) Ireland focuses on value management for our customers, helping them increase the value of their SAP solutions and master their digital transformation journey, powered by SAP S/4HANA and SAP Hybrid solutions.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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