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Customer Service and Support

SAP Concur - Implementation Project Manager

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Job Overview:

This role will sit on the SAP Concur Small Business Implementation Team that focuses on implementing Concur Expense and Invoices services for Small Business and Mid-Market clients. The Implementation Project Manager is responsible for implementing Concur Expense & Invoice services. This includes fulfilling the roles of project manager and functional expert in the implementation. These include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support. Depending on services contracted, the IPM will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project.

 

Responsibilities:

  • Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology
  • Quickly and effectively gather client’s business requirements to design and configure Concur services
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones
  • Creatively design solutions for complex requirements
  • Develop and maintain strong functional and technical product knowledge
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
  • Conduct effective training and product demonstrations calls with clients remotely
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
  • Provide contributions to Concur’s project methodology and document library
  • Provide updates on client statuses and escalate issues while maintaining control of the project
  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
  • Meet or exceed deployment productivity and quality metrics
  • Deliver outstanding client service to achieve high implementation survey scores
  • Work effectively with peers, other departments, and management

 

Qualifications

Education, Experience & Training required:

  • Four-year degree with Accounting or Information Systems emphasis a plus
  • Minimum of two years of experience implementing financial or hosted applications – implementation experience with Concur Expense services highly preferred
  • Minimum of two years of project management, consulting and/or software implementation experience
  • Experience in client-facing/service roles
  • Experience with financial applications and knowledge of accounting processes
  • Full life-cycle financial system implementation experience
  • Strong organizational skills and ability to deliver on commitments

 

Job Specific Specialized Knowledge & Skills

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Proven negotiation and presentation skills
  • Exceptional written and verbal communication skills
  • Strong technical aptitude and ability to understand technical concepts quickly
  • Finance/Accounting experience
  • Implementation methodology experience
  • Ability to persuade and influence
  • Excellent organizational and planning skills
  • Ability to work productively in a fast-paced, ever-changing environment
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
  • Ability to prioritize and manage workload to meet deadlines

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:308868 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP Concur - Implementation Project Manager

Facility:  308868
Posted Date:  Sep 23, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Eden Prairie, MN, US, 55344


Nearest Major Market: Minneapolis

Job Segment: Project Manager, Implementation Manager, SAP, ERP, Consulting, Technology