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Information Technology

IT Technology Consultant (f/m/d)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


PURPOSE AND OBJECTIVES
Crazy about IT and IT’s users? Join our IT Germany Team as user advocate and business key contact!
We – a team of IT employees with the believe that end-user productivity and highest end-user satisfaction is a key to our companies success - are looking for a passionate colleague to join us as user ambassador on our journey to deepen UX practices & knowledge in our Client Services organization while providing an IT environment and services ATAWAD (Any time, an where, at any device).
Help us to make this happen by bridging the gap of rock-solid IT operation at the location in Eschborn, coordinating daily and future requests of our business and make sure the user is in the cire of all our doing.

 

EXPECTATIONS AND TASKS:

As internal IT Technology Consultant you will be representing our IT Client Services organization in our subsidiary in Eschborn, providing best in class IT services in collaborating and coordinating with Business Users, our Global Service Owners and our End-User Support Team.

 

Your tasks will include:

  • Consult our end users regarding the latest technologies and best fitting IT services
  • Conduct end-user research activities and DT-based workshops to help define future services and to define digitial workspaces according to user’s needs
  • Proactively monitor technical issues pertaining to SAP IT Services and make recommendations to reduce the risk/impact of similar future problems.
  • Manage our IT infrastructure and technology hands-on onsite as part of the daily operations
  • Share best practices and the spirit of user-centered design along our whole organization

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University or University of Applied Sciences degree in an IT-related field (e.g. IT Specialist, System Integration, Electronic Engineering)
  • Advanced and broad level of technical as well as communication skills
  • Experience in Design Thinking and/or UX Design
  • In-depth knowledge of Apple and Microsoft Software (OS and applications) as well as client technology (mobiles, tablets, laptops)
  • Good knowledge of network infrastructure, server architecture and corresponding products
  • Communicative, creative, solution-oriented & open-minded team player
  • Good written and verbal communication skills in German and English

 

WORK EXPERIENCE

  • several years in a technical (hardware/infrastructure) but end-user facing consulting role
  • several year of practical experience in end-user support for mobile devices, laptops and relevant OS (Android, iOS, MAC, Windows)
  • Hands-on experience in the role of a network administrator, technician or similar beneficial
  • Experienced in understanding user needs by running workshops and user research is a must
  • Working experience with international and cross-functional teams is beneficial
  • Used to communicate across hierarchies and with larger audiences

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:302930 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

IT Technology Consultant (f/m/d)

Facility:  302930
Posted Date:  Sep 24, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Eschborn, DE, 65760


Job Segment: Engineer, ERP, Consulting, SAP, Engineering, Technology, Research