Working Student (f/m/d) - Advance Customer Success Methodology for SAP Customer Experience

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do

• Drive and assist the implementation and continuous maintenance of our team’s customer success solution (SAP Cloud for Customer)
• Proactive optimization of our internal success processes to further improve our customers’ satisfaction as well as the team’s daily operations 
• Support regular reporting and business review procedures rolling up to top management
• Implement a rewards culture and run creative challenges for Customer Success Partners

What you bring

• Student (f/m/d) at a university or a university of applied sciences 
• Preferred fields of study: Computer Science, Communications, Marketing, Business Administration, Economics or a related field of study
• Basic project (management) experience 
• Good understanding of data base concepts (MS Access / SQL) is a plus
• Excellent knowledge of Microsoft PowerPoint, Word, Excel and Outlook is a must
• Fluency in spoken and written English (mandatory), strong skills in spoken and written German (beneficial)
• Good interpersonal skills (i.e. comfortable with speaking to individuals)
• Ability to interact with diverse and global distributed project teams / stakeholders
• Good self-organization skills and a self-starter attitude

Meet your team

The SAP Customer Experience (CX) Customer Success & Renewals team focuses on strategic accounts leveraging the Customer Experience solutions. We drive our customers’ success through maximized cloud adoption and lasting digital business transformation – fast, safe and easy. As a trusted partner, we understand our customers’ goals and business objectives to constantly drive value realization. 

We are looking for a Working Student to support the refinement of our best practices including underlying CRM technology, assets and metrics. The Working Student is a trusted team member to run autonomously important tasks with the help of the entire Customer Success team.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 343938  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid