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Customer Service and Support

Digital Commerce Support Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

 

PURPOSE AND OBJECTIVES
The Digital Commerce Support specialist helps SAP Customers and Partners through their digital purchase experience on the different SAP Marketplaces, providing effective and scalable support in a professional and timely fashion. 
On top of the standard issue resolution, the Digital Commerce Support Specialist is actively involved in improving operational efficiency including (but not limited to) participating or leading projects to improve the user experience, make the support processes more agile and increasing the effectiveness of the Commercial Operations team. 

 

EXPECTATIONS AND TASKS

  • The Digital Commerce Support specialist assists SAP customers and SAP partners by removing any obstacle from the digital purchase  process in a one-touch resolution process: inquiries from users across the different SAP portals can be of a technical nature (access, check-out, order, fulfilment) or basic guidance-to-purchase nature (questions on product feature, compatibility etc.).  
  • The Digital Commerce Support specialist will engage with a number of different external teams to ensure the issue resolution.
  • An important part of the job is to be able to improve the current processes and increase efficiency and effectiveness for the overall Commercial Operations team.  
  • The job may require flexibility to work during bank holidays or weekends in periods of high traffic to ensure global coverage.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor Degree in Computer Science, Business Administration, Engineering or equivalent. 
  • Works well in a self-directed manner, as well as part of a matrix organization and in a virtual team. 
  • Excellent project management skills and experience; proficiency in complex project and engagement settings. 
  • Excellent Windows, Microsoft Excel and Outlook skills are required. 
  • Strong knowledge of E-Commerce processes and at least one E-Commerce platform. 
  • High motivation with persistence and “can-do” attitude, result driven. 
  • Excellent communication, consultative and customer relationship skills. 
  • Strong knowledge of how to structure and improve operational reports, as well as strong content presentations. 
  • Proficiency in English is required, any additional language is a plus. 
  • Knowledge of Microsoft Access/any other Database, programming skills (especially in JAVA and Javascript) are a strong plus. 
  • Knowledge of internal SAP Systems (such as ISP, ICP, PRM, Hybris, KCF, KCG) is a strong plus. 

WORK EXPERIENCE

  • Accomplished professional with a solid history of designing and managing high-volume, process-driven activities with meticulous attention to execution. 
  • 3+ years of experience in E-Commerce business with focus on support and operations in ideally both B2B and B2C environments with complex buying relationships (previous experience in supporting SAP Customers and Partners on Digital processes is a strong plus)
  • Proven track record of establishing credible and effective co-operations with global counterparts in a demanding, complex and high-pressured matrix-organization. 
  • Proven track record of establishing strong alignment with external and internal teams such as Data Management, Order Management and Product Provisioning in order to ensure smooth end-to-end user buying experience is a strong plus.
  • In-depth technical understanding of E-Commerce platform and daily operations, proven track record of running an E-Commerce based web store, specific in depth knowledge of e-commerce platform based on Business By Design and Hybris are a strong plus. 
  • Hands-on experience in working with catalogue/content management systems, order management software and enterprise software are required. Experience in marketing content on social media platforms is a strong plus. 
     

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:307816 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time  | Additional Locations: 

Digital Commerce Support Specialist

Facility:  307816
Posted Date:  Oct 21, 2021
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Galway, IE, H91W3P8


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