Loading...
Share this Job
Consulting and Professional Services

Product Support Engineer - Product Support

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

Product Support Customer Experience Portfolio is looking for a Product Support Engineer to join the Configure Price Quote(CPQ) team, and work with Cloud Platforms, REST/SOAP APIs, SQLServer, Integration with C4C,CPI, Variable Configurator etc. 

You will have the opportunity to learn a vast range of technical topics and work with customers globally. As a Product Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. 

This role would suit candidates with a diverse and varied skillset. A success candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organization.


EXPECTATIONS AND TASKS

Providing professional, courteous and prompt technical support (via multiple channels) for the CPQ (Configure Price Quote) product family.
Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
Document technical solutions via the SAP Knowledge Management Strategy.
Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
Maintain poise and professionalism in all customer interactions.
Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
Engage with and help drive customer support initiatives.
 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Degree in IT related discipline
Strong communicator and a skilled listener.
Outstanding customer interaction skills.
Analytical outlook with good aptitude for problem-solving.
Teamwork mindset.
Ability to work in a global team across multiple time zones.
 

WORK EXPERIENCE

Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance
Good analytical and debugging skills are helpful
Knowledge of Interfaces, APIs (REST/SOAP), Python scripting is a plus
Knowledge of Quoting applications is a plus
Previous experience with Knowledge Management strategies.
Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:305896 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Product Support Engineer - Product Support

Facility:  305896
Posted Date:  Sep 20, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Galway, IE, H91W3P8


Job Segment: ERP, Consulting, Intern, Engineer, SAP, Technology, Entry Level, Engineering