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Date: Jan 4, 2018

Location: Gliwice, SL, PL

Company: SAP

Requisition ID: 168194
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.



  • Installation, administration and configuration of hybris multi-channel commerce software and solutions, including base applications (Apache, Tomcat, Solr)
  • Working closely with project managers, partners, customers, and operations on environment build-outs based on requirements and sizing assessments
  • Ensuring a sustainable high quality of service for customer sites by collecting and monitoring key metrics, and proactively planning required changes and improvements to the overall system
  • Troubleshooting and finding resolutions to complex technical problems across multiple tiers (web servers, application servers, database, search cluster, integrations, automation platform)
  • Providing 3rd level incident management support under ITIL based on your expert knowledge of the hybris platform and base technologies
  • Planning, reviewing and executing system changes under ITIL
  • Application performance diagnosis and tuning using APM tools like dynaTrace
  • Performing of automated tests, evaluation of the results and application of changes to systems
  • Contributing to the development and support of the hybris Cloud Services automation platform to ensure it is working smoothly to perform regular deployments of custom applications, product upgrades, and configuration changes
  • Contributing to the development and implementation of the standards and processes framework supporting the automation platform and hybris Cloud Services product
  • Providing and maintaining technical documentation
  • This role requires availability to on occasion work flexible hours, as well as participation in off-hour on-call support rotations





  • Minimum of Bachelor Degree in quantitative field -- preferably Computer Science or related discipline, or equivalent combination of education and experience
  • 2+ years experience working in a technical IT role
  • Good understanding of high availability, multi-tier web infrastructure and architectures
  • Linux administration skills (We are using Debian and CentOS)
  • Skills in Apache web servers and understanding of common web protocols.
  • Expertise in deploying and managing Java applications on Apache Tomcat (or other application servers)
  • Ability to effectively communicate designs and decisions to peers, customers and management
  • Basic scripting skills
  • Ability to multitask and prioritize tasks
  • Good English skills verbal and written
  • Willingness to continuously learn and develop skills


Any of the following would be an advantage:

  • Experience with tools like Ansible, Puppet
  • Knowledge of JVM optimization, tuning and debugging
  • Knowledge of infrastructure automation and orchestration concepts
  • Experience with application performance tuning and APM tools such as dynaTrace or NewRelic
  • Experience with Relational Databases and SQL
  • ITIL Certification(s)




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

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