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Technical Account Support in Gliwice - Internship (students ONLY) Job

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Date: Jan 4, 2018

Location: Gliwice, SL, PL

Company: SAP

Requisition ID: 162671
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Part Time
Career Level: N.A.
Recruiter Name: Anastasiya Norkulova

 

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

 

 

PURPOSE AND OBJECTIVES

 

The Technical Account Manager (TAM) manages the Premier services relationship and plays a pivotal role in ensuring that SAP Hybris is considered and viewed as a key technology partner in the successful operation of the customers IT environment. Help position SAP Hybris favorably when technology decisions are made by customers for future needs.

The Technical Account Manager is a positive advocate for both the customer and SAP Hybris and will be a professional representative at all times in this Operational role.

The Technical Account Manager must be capable of working in a team environment with other technical leaders, engineering staff, and customers to solve strategic customer issues. Drive customer satisfaction by proactively establishing regular communications with target customers, answer customer inquiries, provide updates on critical issues and special project management activities.

Technical Account Management teams are spread globally (Germany, Poland, Canada, US, Australia, China) to ensure 24/7 coverage for customer business.

 

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

 

EXPECTATIONS AND TASKS

 

  • Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
  • Proactively and reactively interface with customers on-site in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of SAP Hybris Cloud Services.
  • Proactively monitor technical issues pertaining to SAP Hybris Cloud Services and make recommendations to reduce the risk / impact of similar future problems.
  • Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups and other technical resources.
  • Maintain and expand working knowledge of current and pre-released SAP Hybris systems and products, as well as their integration and methods of support delivery.
  • Maintain current on industry issues and competitive products.
  • Lead in sharing of best practices with team members to contribute and enhance the quality and efficiency of customer support.
  • Analyze customer environment data and trends and assist team in preparing recommendations.
  • Maintain customer documentation up to date, support knowledge sharing activities.
  • Report on customer health and actions being taken.

     

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

Education

Student of Computer Science, Software Engineering or Management

 

Required skills

  • Strong analytical, problem solving and organizational skills
  • Solution-oriented hands-on and service attitude
  • Ability to work independently and in a team
  • Self-motivation, responsibility, willingness to learn.
  • Strong multitasking abilities and quick decision making skills.
  • Excellent written and spoken English, knowledge of any other language is considered an asset

 

Preferred skills

  • ITIL Certification(s) or Technology Certification(s) are considered an asset.
  • Knowledge of the following is advantageous (Linux, Windows, Java, Database systems, Apache) as well as Project Management experience.

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

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Job Segment: Technical Support, ERP, Engineer, Intern, Computer Science, Technology, Engineering, Entry Level