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Business Process Consultant of SAP Commerce Cloud for Operation Services Job

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Date: Jul 23, 2019

City: Johannesburg, GT, ZA

Company: SAP



Requisition ID: 224358
Work Area: Consulting and Professional Services
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.




SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact. Implementing best-in-class operations procedures to manage business processes in cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during operations phase at SAP is the SAP Application Management Service (SAP AMS). The mission of SAP AMS is to maximize customer success in the run phase of SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.


The SAP unit „Managed Service Delivery Center EMEA” successfully supports local and global customers from various industries in maintenance, daily operation and ongoing functional support of their SAP business applications.

You will analyze customer’s business requirements or technical problems and act as a technical advisor and problem solver to clients and our partners.


  • Analyze customer requirements and assist them actively in optimizing their SAP business applications
  • Drive innovation to optimize, automate and standardize the operational processes
  • Deliver high quality and ensure stable operations


Our Delivery Center is planning to enhance its capacities for professional delivery management of on-premise, cloud or hybrid customer engagements and is offering the position for a “Business Process Consultant of SAP Commerce Cloud for Operation Services””. This role will have a special emphasis on the following strategic industry verticals: eCommerce, Retail, Public Service, Financial Services industry (Banking, Insurance), Telecommunication. Part of the role activity is also assessing projects technical viability and identifying key risks, the responsibility for designing and implementing a project technical architecture, define the structure, interfaces and organize the principles that rule the software design and implementation. A consultant must have knowledge of the different aspects of the technical Delivery, be good at leading it’s team members, and have a thorough robust business knowledge.



  • Professional leadership of global customer engagements in order to ensure optimized delivery of new SAP innovations in the sector of Digital Commerce and Customer Experience
  • Enforce best practice procedures on SAP Commerce Cloud AMS Customers
  • Serving as trusted advisor and guide for all customer IT operations topics related to SAP Commerce
  • Background in key methodologies for efficient deployment and operation of SAP applications





  • Degree in computer engineer or computer science or equivalent work experience
  • Project experience in at least one SAP Commerce Endto-end implementation or on supporting at least two live instances of SAP Commerce
  • Good understanding of and handson experience working with Digital commerce in any of the following industries: Retail, Wholesale, Public Service, Financial Services industry (Banking, Insurance)
  • Good knowledge in B2B, B2C and B2B2C

Required skills

  • Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
  • Ability to establish solid working relationships with clients.
  • Creative individual with strong networking and customer relationship management capabilities
  • Strong analytical skills, resultsoriented and effectiveness in problem-solving
  • Ability to present complex information to customers and colleagues in a clear and appealing manner
  • Ability to build content solutions and services to industry demand
  • Fluent English is a must, other languages a plus
  • Professional communication and social interaction


Preferred skills

  • Good knowledge in the following SAP Commerce and software development related areas:
    • Java
    • Grovy
    • Spring Cre, Security, MVC
    • GIT
    • Backffice
    • Search and Navigatin
    • Cntent and Catalog Management
    • Acceleratrs (B2B and B2C)
    • Impex
  • Deep knowledge in the following technologies
    • Linux server administratin
    • Tmcat
    • Apache Webserver
    • Splunk / ELK stack (Elasticsearch, Lgstash, Kibana)



  • Minimum of 2 years of IT work experience in the area of IT Business Management, IT Operations, IT Architecture, Digital Commerce and Minimum of 1 year of SAP Commerce Cloud (Hybris Commerce) experience
  • Good experience on SAP Commerce core architecture, ImpEX
  • Basic backend integration experience
  • Good experience in designing B2B, B2C, end-to-end implementations or Support of eCommerce platforms
  • Basic knowledge of project methodologies like Scrum, Agile, Waterfall


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: Telecom, Telecommunications, Business Process, Cloud, SAP, Technology, Management