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Consulting and Professional Services

Application Support Engineer (Japanese Speaking)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

We are seeking candidates who are passionate about service. Employees in this role support SAP Fieldglass experts and administrators within our client and partner organisations. Responsibilities include:

 

  • Own client and partner inquiries on current configurations of the SAP Fieldglass product. They must properly annotate issues in our ticketing system and conduct and document their analysis of client-reported issues.
  • Will often troubleshoot complex technical problems for clients, including database issues, integrations with other systems, reporting, rate structures, statements of work, buyer configurations and admin object management, and approval workflows.
  • Own communication with clients and partners throughout the support cycle, and use their casework to build a rapport with key program stakeholders.
  • Balance inbound support volume with their pending caseload, in accordance with service level agreements. They will properly prioritize their work based on impact to business.
  • Communicate effectively with escalation teams across the organisation, and develop an understanding of development, quality assurance, and release processes.
  • Provide ad hoc project support to other parts of the Professional Services organization for new implementations, conversion projects, and expansions of existing programs.
  • Develop and deliver training to, and documentation for, colleagues within the Application Support team. They may also be called on to assist with training delivery for clients and partners.
  • Actively develop their product knowledge through self-study, strive to become experts in the SAP Fieldglass application, and work to enhance support processes within the team.

 

We’re Looking For:

  • Candidates who will draw from previous experience in service environments, be they hospitality, retail, technical, or otherwise
  • Candidates who will be our customers’ advocate, and who consistently add value in the service they provide
  • Candidates who focus on the people they are supporting, and who are empathetic and patient
  • Candidates who act with discretion and make decisions thoughtfully, often with limited information
  • Candidates with an eye for detail, and strong troubleshooting and analytical skills
  • Candidates with excellent communication skills: ability to support technical enquiries professionally via both verbal and written support channels for varying audiences
  • Strong knowledge of Microsoft Office suite, with a focus on Excel
  • Knowledge of SQL is a plus

 

Qualifications:

  • Bachelor’s degree in Business Administration, Information Sciences, or related course of study preferred
  • Experience working with call management and ticketing systems
  • Ability to work with minimal supervision
  • Professional knowledge of English is required, but fluency in the Japanese language is a must.
  • We also frequently receive support requests in Dutch, Spanish, French, Portuguese (Brazil), German, Mandarin, Japanese, and Swedish

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:314203 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Application Support Engineer (Japanese Speaking)

Facility:  314203
Posted Date:  Jan 7, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Kuala Lumpur, MY, 59200


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