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BPI - Customer Success Partner Senior Advisor -(F/M)

WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

YOUR FUTURE ROLE

 BPI is a newly established area at SAP that is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights. 

Our passion is creating products that people love to use. BPI is a place where new ideas are a top priority and implemented rapidly.

We have recently acquired Signavio in the now newly formed BPI Team and this provides an exciting opportunity for the right person to take on a startup core within an established company and to be a big part of the growth and future development of this organization.

Customer Success Partner (CSP) are responsible for the post-sale lifecycle of the customer.  CSP will drive value for the customers’ investment, leading to successful outcomes, retention, renewal, and growth. To achieve this, you will become a trusted advisor to these customers, will deeply understand their business and their needs. This role involves working closely with internal and customer account teams, senior executives, and users, engaging in product, technical and commercial conversations at multiple levels. You will be the customer’s internal advocate, helping ensure an excellent SAP BPI experience.

 

Responsibilities also include the following:

 

  • Serve as the primary point of contact post sale.
  • Assume overall customer adoption responsibility and escalation management.
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value.
  • Partner with internal SAP BPI stakeholders to align account activities with the customer's business case and strategy.
  • Educate customers on new features and releases.
  • Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs.
  • Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
  • Identify upsell opportunities.
  • Conduct periodic customer reviews.
  • Serve as the voice of the customer to drive continuous improvement across all areas including product.
  • Work with the SAP BPI teams to properly position Professional Services/consulting.

 

YOUR PROFILE   

  • 5+ years of experience in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
  • Profound experience (3+ years) in large enterprise business transformations driven by process mining and execution capabilities, covering the implementation journey from data ingestion, transformation, and insights to tangible customer value realization
  • Track record of leading technical conversations and persuading others to act based on requirements and value provided by solutions.
  • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
  • Track record of achieving targets and goals/Track record of managing large, complex projects/programs.
  • Handled difficult customers or situations and can demonstrate resolutions.
  • Native French speaker with fluent English.

 

ABOUT THE LINE OF BUSINESS
 BPI is a newly established area at SAP that is revolutionizing the way businesses think about their processes, offering a powerful, all-in-one platform to optimize business processes and drive intelligent business transformation with live insights.

 

 

WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:314517 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

BPI - Customer Success Partner Senior Advisor -(F/M)

Facility:  314517
Posted Date:  Jan 23, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Levallois-Perret, FR, 92300


Job Segment: Consulting, SAP, Database, Cloud, Customer Service, Technology