Cloud Automation Specialist - London, UK

Requisition ID: 349828
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Patrick van Donselaar 
Recruiter Name: Akash Kumar Meher
Additional Locations:
 

Summary & Role Information 
The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, on-line environments, digital assets, governance and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning and low-code/no-code Business Process Automation (e.g. workflows, RPA). 

• Identify potential automation initiatives, by using business process analytics and intelligence, and working together closely with other teams at ECS
• Understand, analyze and design automation solutions using SAP iRPA and SAP Process Automation, the Microsoft Power Platform, and other tools
• Building prototypes and conducting PoCs and feasibility studies into automation potential
• Participate in demand prioritization and sprint planning,
• Create Business Requirements Documents,
• Create and maintain process models in e.g. SAP Signavio,
• Create functional and technical design documentation,
• Create and maintain testing documentation,
• Configure and maintain automated processes in SAP iRPA, SAP Process Automation, the Microsoft Power Platform, and other tools
• Execute deployment and performance testing,
• Pro-actively monitor the execution of automated processes to identify and remediate exceptions, and update the related tools,

You will define, create and maintain end-to-end process models in Signavio, support business process mining, and determine flows and tool usage. A key responsibility is pro-actively monitoring execution of automated processes to identify and remediate exceptions, and update the related tools.

Experience / Role Requirements 

• Min. 3-5 years hands-on experience with business process automation using e.g. Signavio, SAP Conversational AI, SAP iRPA, and the Microsoft Power Platform. Experience with Service NOW is a plus.
• Good understanding of principles, such as business process mining, analysis, design and monitoring.
• Proficient in creating detailed business requirements and process designs.
• Excellent understanding of cloud architecture principles, such as Hyperscalers (AWS, Azure, GCP), networking, programming/scripting and security for automation solutions.
• Good knowledge of SAP product portfolio.
• Experience with stakeholder management, project management and customer communications.
• Strong communication and analytical skills.
• High ambition, drive and focus on results and execution.

About the Team
As part of ECS, the Private Cloud Customer Center is a shared services organization dedicated to managing service delivery at scale for private cloud customers.
 

#SAPECSCareers

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SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 349828  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.