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Education and Training

Manager, Customer Success EMEA (m/f/d) : Business Process Intelligence

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Manager, Customer Success (m/f/d): SAP Business Process Intelligence

Summary & Role Information

In this role you will be working in a cross-functional team who values trust, respect and diversity. 

We are looking for people who share our passion for creating products that people love to use. To thrive in this role you are someone who appreciates close collaboration, open communication, and feedback.
Team lead for the customer regional customer success function, bringing together the combined customer journey of Signavio and SAP Business Process Intelligence to our customers.

Bring together the teams, customer journey and the future leadership structure within the newly combined Signavio/SAP Business Process intelligence business unit.


Role Requirements & Experience

  • Contribute to the creation of strategies that drive product adoption, value realisation and delight our customers throughout the duration of the customer lifecycle
  • Customer relationship and executive stakeholder management (to C-level)
  • Work collaboratively with the CS Operations team to drive better use, insights and adoption of core CS operations capabilities.
  • At least 7 years of experience in a commercial, customer facing role.
  • Strong and proven record of successfully leading customer success from a functional perspective.
  • Proven track record of stakeholder management up to and including C-level.
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Proven track record of leading through change and in high pressure situations
  • Fluent in English (written and oral)

About the Team

Building on SAP's intelligent enterprise strategy, it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. Together, with the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end Business Process Intelligence (BPI) offering for our customers! Our purpose is to help our customers innovate in an ever-changing world!


#SAPBPIGTMCareers #businessprocessintelligence #Signavio #SAPBPIGTMCareers 



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:294328 | Work Area: Education and Training | Expected Travel: 0 - 50% | Career Status: Management | Employment Type: Regular Full Time  | Additional Locations: 

Manager, Customer Success EMEA (m/f/d) : Business Process Intelligence

Facility:  294328
Posted Date:  Dec 5, 2021
Work Area:  Education and Training
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%

London, GB, EC3M 7AF

Job Segment: Business Process, ERP, Manager, SAP, Customer Service, Management, Technology