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Customer Success Partner Advisor (f/m/d) Virtual P&T Customer Engagement Teamr

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!






The Customer Success Partner Advisor (f/m/d) helps our clients to successfully onboard, adopt and consume SAP Business Technology Platform. There will also be a business development component focused on use case discovery, guidance, and value articulation. 

In this role, you are supporting customers that are part of new commercial offerings such as Pay as you Go, and RISE with SAP while also providing fallback expertise and best practice guidance to the Digital HUB. This will position you at the forefront of SAP BTP commercial innovation, driving customer success for these new offerings and supporting the scalability of our groups’ reach.


The responsibilities further include:

  • Engage customers with high potential and/or where LoB CEEs have identified projects and use cases to integrate or extend the landing SAP Applications. 
  • Onboard and orient customers to SAP Business Technology Platform focusing on how to get started.  Address challenges and questions to break through barriers inhibiting adoption.
  • Qualify new customers in or out of P&T CE&X account classification groupings documenting customer stakeholder and project information.
  • Understand customers’ technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations – technology landscape, industry, geographies, etc.
  • Leverage pre-defined “Plays” and use cases including 1:n virtual workshops and webinars, best practices, thought leadership, etc. as engagement methods.
  • Utilizes proper escalation channels to help customers during times of need.
  • Builds internal network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 
  • Engage client early to understand big picture, proactively position value and assist with escalations or critical situations management.
  • Identify upsell and contract conversion potential: Give sales information about potential opportunities aligned to solving your customer’s business challenges.



  •  University degree (Bachelor as entry level) or comparable experience.
  • 2+ years of professional working experience in the IT Industry and with background in the areas Software Engineering, Development Management, Project/Product Management, Presales, Customer Engagement, Customer Success and/or Consulting, including cloud-related experience.
  • Experience in technical cloud architecture and capability to guide customers from technical hands-on level to architecture.
  • Experience with cloud solutions, preferably SAP Cloud Platform. 
  • Experience in articulating the value of and positioning use cases and solutions to customers.
  • Knowledge in working with Customers in complex engagements. 
  • Good project management and excellent organizational skills. 
  • Very good communication and presentations skills.
  • Fluent English language skills are mandatory, other European languages would be highly appreciated. 


The Virtual P&T Customer Engagement Team is a remote, global team of pooled resources. In addition to relying on their immediate peers, this team will achieve success through collaboration with regional CEEs focused on other customer segments and building relationships with other groups to drive customer success. 


The position can be filled as part time position.



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304106 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Customer Success Partner Advisor (f/m/d) Virtual P&T Customer Engagement Teamr

Facility:  304106
Posted Date:  Dec 28, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Madrid, ES, 28043

Job Segment: Engineer, ERP, Consulting, Business Development, Customer Service, Engineering, Technology, Sales