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Services Delivery Manager - Southern Europe Job

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Date: Nov 15, 2018

City: Madrid, M, ES

Company: SAP

Requisition ID:195676
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Recruiter Name: Katalin Kuster



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose of the role:


The Service Delivery Manager is responsible for defining and managing the delivery of our Expert services: Success plan, Quality assurance, Experts on Demand, Migration, … on the whole C/4 Hana offering, mainly in Spain and also in the Southern Europe area.


Principal Accountabilities:


  • Define and manage the delivery of our Expert services: Success plan, Quality assurance, Experts on Demand, Migration, …
  • Responsible for the management and co-ordination of both the customer and partner of assigned enterprise engagements to ensure successful implementation.
  • PS budget responsibility for assigned engagements, including revenue and cost
  • Support successful project implementation phase on business, conceptual and programming level through various Consulting activities as required.
  • Actively participate in high-level workshops and project setup planning with partners/customers
  • Escalation management in terms of product, service, maintenance
  • Coordinate cooperation of partner, customer & hybris as first point of contact
  • Ensuring all service revenue and margin opportunities are maximized
  • Pre and post sales involvement  in commercial and contractual negotiations
  • Working closely with Customer Account Management and Channel Management
  • Promoting SAP Hybris’ Professional Services approach and service offerings to partners and customers
  • Actively involved with the sales team in pre-sales as appropriate.
  • Positive contribution to the ongoing enhancement of hybris service standards
  • Play a leadership role within the team





Degree in Computer Science or Business related subject or business experience in related field.


Professional Experience:


Customer facing experience

Sound experience in a customer relationship or project management role

Ecommerce / Multichannel knowledge

3+ years experience as a Program Manager working on large customer/programs

Good communication skills up to C level management

Previous experience in a software product or services company

Willingness to travel regularly in the region

Experience in working in sales / bid environments

Sound understanding of technical principles





Very good English language skills (verbal & written)

Sound knowledge in all MS Office tools including MS projects

Achievement orientation, creative thinking and enthusiasm

Open-minded, strong in communication

Very good presentation skills

Strong organizational skills

Self-motivated, ability to pick up things quickly



Travelling to customer and partner sites within Southern Europe


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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