SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at EMEA: +49 6227 7 48599 and careers@sap.com, Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

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Product Support Engineer (Support Associate) Job

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Date: Oct 7, 2017

Location: Madrid, M, ES

Company: SAP

Requisition ID: 154812
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T1
Recruiter Name: Lara Vicens Acena

 

COMPANY DESCRIPTION

 

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

With Run Simple as our operating principle, SAP’s nearly 86,000 employees focus on a singular purpose that inspires us every day: To help the world run better and improve people’s lives.

 

JOB DESCRIPTION

 

EXPECTATIONS AND TASKS

 

This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Madrid you will provide functional and technical support to our customers, perform root cause analysis and report errors to SAP Development organization, cooperating with them to identify possible resolutions.

You will be also involved in the SAP product lifecycle (analysis, testing, product validation and documentation). In addition, you could share your knowledge with our customers through wikis and other social media channels.

We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCES

 

- Recent graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)

- Speaking and writing fluent English and Spanish. German is desirable.

- Basic understanding of programming languages.

- Analytic thinking, problem solving and communication skills.

 

WORK EXPERIENCE

 

Working experience is not required.

 

SAP'S DIVERSITY COMMITMENT

 

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

 

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

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Job Segment: Telecom, Telecommunications, ERP, Engineer, SAP, Technology, Engineering

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