Customer Service and Support

SAP Concur - Expense Solutions Coach - Night Shift

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

Job Overview: 

 

As a Coach for the Expense Solutions team, you will be a technical resource and subject matter expert on configuration modules relating to SAP Concur Travel and Expense. You will work directly with SAP Concur clients to fulfill functional and technical roles in the support of Concur products.

 

Responsibilities: 

  • Analyze client configuration requirements and manage the completion of requested configuration tasks following Expense Solutions procedures and best practices.
  • Provide scoping and execution on consulting engagements with the customer.
  • Coordinate and organize configuration tasks with all necessary parties including internal resources, clients, strategic partners, and clients.
  • Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments.
  • Configure SAP Concur products and perform knowledge transfer to the client for the effective use of the system.
  • Manage consulting session meetings and provide communication with next steps to customer.
  • Ensure configuration tasks are completed accurately and on time.
  • Ensure completion of deliverables, managing schedules and meeting milestones.
  • Effectively manage expectations that are set with customers.
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.
  • Maintain a current and thorough understanding of our SAP Concur product suite.
  • Completes other activities and duties as needed.
  • Be aware of, and comply with, all corporate policies.

 

Qualifications:

Education, Experience & Training required:

  • 2+ years in Consulting, Implementation, or related field with client service experience.
  • One or more years in Technical Support, Implementation or pre-sales role interfacing with customers.
  • Four-year degree or equivalent experience; Technical Degree Preferred.
  • Ability to pass a background check

 

Critical Performance Competencies:

  • Personal Professional Effectiveness
  • Communication and Influence
  • Planning and Organizing
  • Partnering
  • Process Management / Quality
  • Decisiveness / Judgment
  • Business Acumen/Strategic Business Perspective
  • Integrity/Savvy
  • Innovation

 

Value Competencies:

  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
  • Customer Focus
  • Results Driven
     

EEO:

  • Equal Opportunity Employer, M/F/D/V.

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 361714  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  361714
Posted Date:  Jan 26, 2023
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Makati City, National Capital Region (NCR), PH, 1232

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