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SAP Concur - Digital Customer Engagement Executive - Singapore

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Date: May 13, 2021

City: Singapore, SG, 117440

Company: SAP

 

 

Requisition ID: 284809
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

JOB OVERVIEW

Our Client Development organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Engagement Executive, you will be responsible for a large portfolio of accounts in the lower segment. Digital CEE’s will use a low touch/virtual engagement approach in order to provide an excellent customer experience by using our Digital tools. In this role, you will spend your days partnering with our Enterprise customers and provide strategic recommendations around maximizing the benefits of their subscription with Concur.

 

A DIGITAL CUSTOMER ENGAGEMENT EXECUTIVE WILL:

  • Complete proactive customer outreach at all stages of the customer lifecycle
  • Meet & achieve account retention, pipeline building and revenue goals
  • Conduct Success Planning and Customer Business Reviews to drive adoption and expansion of services
  • Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
  • Establish relationship with customers as trusted advisor, drive customer value realization
  • Contribute to process development and organizational growth projects
  • Maintain a clean book of business, ensure data integrity for the business
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams
  • Be a Concur product expert

 

Skills & Qualifications:

  • Account management or customer engagement experience in managing and growing a large portfolio of existing global companies with a high-level of complexity, focus and intensity
  • Experience managing high volume customer engagements
  • Proven ability to work with virtual/social tools to engage with customers
  • Track record in establishing, maintaining and growing broad and deep relationships within each customer account
  • Experience in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
  • Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
  • Proven track record of exceeding retention and revenue targets
  • Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
  • Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
  • Strong business acumen and ability to drive a value based conversation
  • Anticipate, identify and meet your customers’ needs
  • Facilitate client meetings that measure progress and business impact
  • Motivate and mobilize customers and cross functional partners through collaboration and clear communication
  • Drive achievement through disciplined planning and organization - setting objectives through the development of steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
  • Thrive in an fast paced and evolving environment

 

Position Requirements:

  • B.S. or B.A. required
  • Experience in Customer Success, Customer Engagement or Account Management role
  • Proficient in English and Mandarin both written and verbal as the role will be covering China clients. 
  • Enterprise Software & SaaS industry experience preferred
  • A strong team player, can work collaboratively across multiple teams
  • Strong written and verbal communication skills, including negotiating skills
  • Passionate with a can-do attitude
  • Strong problem-solving skills.  Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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