Customer Service and Support

CTE Senior Consultant

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

Fieldglass Functional Delivery Consultant


The SAP Fieldglass Functional Delivery Consultant is ultimately responsible for the successful implementation of the project, and the customer-experience along the way. The Fieldglass FDC will be considered a subject matter expert in the SAP Fieldglass application and will be called upon to consult on best practices in the Services Procurement Industry. This role will be based in Mexico.

Responsibilities include:

· Working as a procurement consultant expert to guide the client through the best end to end solution design

· Understand the client´s process and needs and align their process and needs to Fieldglass standard functionalities.

· Driving customer behavior towards best in class solutions

· Working with project team to present best practice workflows to client/partner

· Leading business requirements gathering sessions and design workshops with client/partner

· Building, testing, and demonstrating client/partner business requirements in test site

· Ensuring that client configuration and business requirements documents are accurate, complete, and signed off by client/partner

· Manage configuration of the test and production environments

· Participating in user acceptance testing

· Requesting, analyzing, identifying, communicating, and reconciling gaps in client requirements or data while remaining cognizant of project milestones

· Actively contributing to product knowledge through self-study, meeting attendance, and project participation


We’re Looking For:


The Fieldglass company culture is a very important enabler of our success, and to that end, we are looking for articulate professionals who will thrive in our work environment. The best candidates will possess a can-do attitude, an entrepreneurial spirit, a balanced approach to the daily challenges of project work, and a contagious sense of fun.


Candidates must:

· Have 4+ years software implementation experience, preferably within a technology organization supporting web hosted applications. SAP Fieldglass application knowledge is a plus

· Experience and/or understanding of the Managed Services Provider and/or Vendor Management industry

· Experience on Procurement processes in various industries.

· Understanding/application of Implementation methodology

· Demonstrated ability to understand and manage client expectations

· Willingness and ability to take direction and coaching from teammates

· Ability to think quickly while utilizing documentation and best practices

· Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching and through trial and error

· Demonstrated detail-orientation with strong organizational skills, including the ability to self-manage time and tasks

· Ability to work with ambiguity

· Exceptional verbal and written communication skills to interact with clients, partners, and internal teams

· Advanced Excel skills, including Pivot Tables, VLookups; exposure to Visual Basic

· Intermediate working knowledge of Microsoft Word and PowerPoint, Visio, and exposure to MS Project as well as a variety of Internet browsers.

· Experience in SQL queries, basic understanding of relational databases, ad hoc report development is a plus

· Bachelor's degree or Relevant experience preferred

· Ability to travel 20-40%

· Native Spanish, full English domain, Portuguese language is a plus.



Computer Software

Employment type



Senior level

Job function

Information Technology

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 345883  | Work Area: Customer Service and Support  | Expected Travel: 0 - 40%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  345883
Posted Date:  Jul 21, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Mexico City, MX, 01210

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