Chief Operating Officer, SAP Customer Experience Latin America

Requisition ID: 340652
Work Area: Sales
Additional Locations: Open for other location (In the Latin America Region where we have office)

Job Summary, what you’ll do:


The Chief Operating Officer, SAP Customer Experience Latin America is responsible for driving intense operational excellence and cadence, continuous improvement of sales productivity, sales performance execution, and quarterly/annual predictability, all while achieving revenue growth and profitability targets.  This is accomplished by adopting, implementing, and inspecting standardized SAP franchise processes, methodologies, and tools.  This senior sales executive with extensive customer facing sales cycle experience is accountable for the design and execution of Demand Generation Plans, integration into MU Demand Management Councils, and adoption of Franchise for Success elements appropriate for the SAP LAC CX organization. 

This executive also has strong passion helping organizations to scale and grow through developing clear accountability for the roles and consistent monitoring of execution of those accountabilities. 

The COO is also responsible for orchestrating Sales Enablement and managing the Center of Excellence responsible for deal support, new product introduction and incubation.  Responsibilities also include managing the GTM (Go To Market) planning, and budgeting cycle and governing compensation plans and incentives together with exception handling.  The COO will also oversee pre-sales engagement and performance coordinating with the global presales’ leadership team.  Additionally, this executive is responsible for a direct regional revenue number for SAP CX Latin America and to tasked enable accelerated revenue growth through the roll out, adoption/ implementation and syndication of standardized processes.


This executive provides overall leadership and direction to multi -functional organizations executing within effective and agreed upon governance models and contributing to continuous innovation and cost-effective sales models.


What you bring: Responsibilities, Expectations and Tasks:


Primary performance goals include:


  • Develop and execute the annual “Go To Market” plan and drive execution of plan through the calendar year
  • Drive regional top line revenue growth and bottom-line operating margin improvement        
  • Serve as the proxy for the regional leader
  • Maintain strong alignment with the field sales team and serve as an executive sponsor on key revenue opportunities each quarter
  • Direct responsibility of SAP CX Latin America’s cloud revenue
  • Drive synergies w/Regional Field Services, GB, and Channels
  • Manage, control, and resolve customer escalations or failures to deploy
  • Adopt automation for efficiency where applicable
  • Eliminate functional duplication
  • Adapt to evolving business models and develop/design/sponsor the required models to support SAP CX LAC (Latin America and Caribbean Region).
  • Prepare the organization to scale for growth
  • Adopt and syndicate best practices/standards – develop practices where required 
  • Become immersed in developing standardize content and practices for competitive positioning, negotiation strategy, pricing strategy, and deal strategy.
  • Responsible for building the Demand Generation 4RQ.



Key Qualifications and Experience:


  • 15+ years software industry experience preferred, + 10 years leadership and enterprise software sales, 3-5 years leading diverse operations functional organizations 
  • Front-office or Customer Experience content and market knowledge and experience
  • P&L experience
  • Successful track record of building, leading, and retaining diverse, multi-functional high performing sales teams
  • Record of building strong customer relationships and serving as an executive sponsor for projects/programs
  • Executive Sponsorship on targeted sales opportunities (preferred)
  • Business strategy planning and Knowledge management




Bachelor’s Degree Required; Master’s Degree or MBA Preferred


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Requisition ID:  340652
Posted Date:  Jun 18, 2022
Work Area:  Sales
Career Status:  Executive
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Mexico City, MX, 01210

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Job Segment: Cloud, Pre-Sales, SAP, Software Sales, Field Sales, Technology, Sales