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Customer Service and Support

CoE Support Engineer for Localization

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

SAP Intelligent Delivery Group (IDG) is recognized for its world-class service and support offerings. With our highly motivated employees worldwide we offer comprehensive services for every aspect of customers' software implementation and operation.

The Center of Expertise (CoE) within SAP IDG provides the expertise in application and technology areas to deliver high-end support to our Premium Engagement Customers like MaxAttention, Active Attention and Enterprise Support customers.

EXPECTATIONS AND TASKS

As CoE Engineer for Localization Area, you will analyze current projects related with S/4HANA Brazil Localization and Tax Declaration Framework (TDF) of our local and global customers and present the results of your findings and recommendations to IT managers and executives. You have the chance to design and optimize complex IT landscapes, on which our largest customers run their businesses. Your area of responsibility will extend to deep technology root cause analysis and introduction of best practices for operations at complex process.

As our customers are global players and communication with our colleagues all over the world is a daily business, very good English language skills are a must.

WORK EXPERIENCE

You have 4-6 years’ experience in the areas of MM/SD with strong background for inbound / outbound / reporting: electronic invoice (NFe), freight document (CT-e), transport document

Knowledge on tax procedure TAXBRA in S/4HANA, tax codes setup and main configuration for MM/SD processes. Migration knowledge for TAXBRJ to TAXBRA

Experience with TDF EFD, ECD, ECF, etc.

EDUCATION AND QUALIFICATIONS

Bachelor’s Degree in Engineering / Technology

Knowledge on ABAP programming (debugging)  / HANA Modelling (not mandatory but highly desired).

Willing to travel 60% local and worldwide

Strong analytical and logical skills

Ability to work independently and take ownership of assigned tasks

Able to have English business and technical conversations with global customer around the world.

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:299791 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - Brazil

CoE Support Engineer for Localization

Facility:  299791
Posted Date:  Nov 28, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

São Leopoldo, BR, 93022-718


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