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Implementation Consultant Job

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Date: Aug 8, 2019

City: Mexico City, MEX, MX

Company: SAP

 

 

Requisition ID: 187323
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

The SAP Concur Implementation Consultant is responsible for implementing SAP Concur services and Service Administration procurement. This includes fulfilling the roles of project manager and functional expert in the implementation and provide service solutions to the client. These include, but are not limited to, project management, solution design, hands-on service configuration, client project team training, best practices considerations, clients’ cases follow up - solutions and client testing/validation support, service administration delivery. Depending on services contracted, the Implementation Consultant will also have overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. This role will act as Service Administration source for several Projects. 

 

Responsibilities:

Manage multiple concurrent complex, global, multi-phased implementations following SAP Concur implementation methodology and provide Service Administration to clients under his/her care 
 

  • Quickly and effectively gather client’s business requirements to design and configure SAP Concur services  
  • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones / countries  
  • Creatively design solutions for complex requirements  
  • Develop and maintain strong functional and technical product knowledge  
  • Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients 
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely  
  • Conduct effective training and product demonstrations with clients at their location or by placing calls remotely  
  • Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline   
  • Provide contributions to SAP Concur project methodology and document library 
  • Provide updates on client statuses and escalate issues while maintaining control of the project  
  • Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities  
  • Meet or exceed deployment productivity and quality metrics  
  • Deliver outstanding client service to achieve high implementation survey scores 
  • Work effectively with peers, other departments and management  
  • The position will require visit to client’s facilities, as needed  
  • The position will require working from SAP Concur offices, as needed  
  • The position will require to work Service Administration duties to fulfill client requirements   


Education, Experience & Training required: 

 

  • Four-year degree in Systems Information  
  • Experience in Accounting/Administration/Finance would be a plus  
  • Minimum of two years of experience implementing financial or hosted applications or system applications     
  • Implementation experience with SAP Concur services would be highly preferred  
  • Experience in project management, consulting and/or software implementation   
  • Experience in client-facing/service roles  
  • Experience with financial applications and knowledge of accounting processes desirable 
  • Full life-cycle financial system implementation experience 
  • Strong organizational skills and ability to deliver on commitments 
  • Required to pass a background check  


Job Specific Specialized Knowledge & Skills:

 

  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues  
  • Proven negotiation and presentation skills  
  • Exceptional written and verbal communication skills  
  • Strong technical aptitude and ability to understand technical concepts quickly  
  • Finance/Accounting experience in Mexican requirements   
  • Implementation methodology experience  
  • Ability to persuade and influence  
  • Excellent organizational and planning skills  
  • Ability to work productively in a fast-paced, ever-changing environment  
  • Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions  
  • Ability to prioritize and manage workload to meet deadlines  
  • Ability to guide clients thru methodology and offering of best practices  


Critical Performance Competencies:  

 

  • Accountability  
  • Listening  
  • Planning and Organization  
  • Change Management  
  • Attention to Detail  
  • Business Acumen/Strategic Business Perspective  
  • Communication and Influence  
  • Adaptability/ Flexibility  
  • Decisiveness/Judgment  
  • Intelligence  
  • Tenacity  


Value Competencies: 

 

  • Displays passion for & responsibility to the customer  
  • Hires, develops & rewards great people  
  • Displays leadership through innovation in everything you do  
  • Displays a passion for what you do and a drive to improve  
  • Displays a relentless commitment to win  
  • Displays personal & corporate integrity  


 


EEO:

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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