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S4 HANA Customer Engagement Expert Job

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Date: Jun 3, 2019

City: Mexico City, DIF, MX

Company: SAP

 

 

Requisition ID: 209809
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES:

The Customer Engagement Executive (CEE) at this level is a functional leadership role closely aligned with the regional and senior management of Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within the customers in the region.  

This role requires a senior professional with the expertise and experience to help customers maximize the value that customers and SAP receive through adoption and use of the S/4HANA Cloud and to ensure that the customers deploy and use of all their entitled subscription software. The role, by design, is cross functional and will align with leadership across Customer First Organization and SAP.

 

EXPECTATIONS AND TASKS:

  • The Customer Engagement Executive works in partnership with the Sales, Development, Operations, Support and  market Vice Presidents responsible for our geographic and strategic industry customers to develop and improve the S/4HANA Cloud competencies.
  • Development and management of forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes.
  • Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes related to our value proposition
  • Work with the market Vice President and Head of CEE to develop and execute quarterly plans that improve solution adoption and increase revenue renewals across assigned customer portfolio.
  • Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customer, C-Suite and SAP executive sponsors.
  • Develops deep relationships with key decision makers and executive sponsors within the Customer and participate in quarterly review meetings.
  • Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the S/4 HANA Cloud value proposition.
  • Assists customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.

     

    These plans should include:

  • Ensure rapid adoption and enablement of solutions that drive value for the customer
  • Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have
  • Track SLA performance and overall customer satisfaction
  • Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and revenue growth.
  • Maintain a close working relationship other regional business teams (Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
  • Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and growth opportunities
  • Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships

     

     

     EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

  • Bachelor equivalent
  • Multilingual depending upon region
  • Proficiency in MS Office: Excel, PowerPoint, Word and Outlook
  • General knowledge of collaborative procurement, AP, Treasury and Working Capital management

     

     

     WORK EXPERIENCE: 

  • Excellent program and project management and customer management competencies
  • Proven Leadership experience and innovative mindset
  • Proven experience with business process transformation and re-engineering disciplines
  • Experience selling or delivering consulting services
  • Experience managing complex customer engagements
  • Commercial experience including experience developing account management plans and contract negotiation

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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