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Technical Landscape Owner for ECS

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Date: Feb 5, 2021

City: Mexico City, MEX, MX

Company: SAP

 

 

Requisition ID: 265588
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

ABOUT THE TEAM

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers.   

One of our large customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. In order to provide the right level of service, it has been decided to build a new team within ECS. The ECS Client Delivery Management (CDM) will provide an E2E service and will work dedicated for our customer, operating the entire customer SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). The CDM team will work on building the services according to Nestlé needs, it will bring those services into daily operations and will work on continuous improvement and automation. 


THE ROLE

Within the CDM organization we set up the Technical Service Management (TSM) team that handle all operational aspects. For this team we’re looking for experienced technical experts with a strong customer focus to become a Technical Landscape Owner.

In your new role you will oversee all aspects of operation for environments with a focus of understanding and controlling dependencies. To provide the best customer experience for Nestle, you will work on the optimization of our technical services and collaborate closely with all teams in the CDM organization

As part of your E2E responsibility for the landscape your tasks will cover:

  • Align on planning activities and system build processes, define Handover criteria before any environment will be released for the customer
  • Discuss and align with the Release Management on upcoming changes  
  • Ensure high availability of customer service by supporting service restoration in critical situation  
  • Analyze and deep dive on issues including creation of RCAs as foundation for continuous improvement
  • Drive automation of services and improvement of existing automation via close collaboration with CLM development as well as MCD Productization team 
  • Mentor and Guide junior members of the team, ensuring the scalability of our services

 

ROLE REQUIREMENTS 

  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
  • Strong background in SAP technology and products – especially profound knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
  • Excellent knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures in full depth 
  • Strong Technical Expertise in SAP Installations and Upgrades in multi-regional environments
  • Ability to own, lead and coordinate operational tasks, customer escalations, process improvements
  • Good understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
  • Competency to take critical decisions and working under high pressure
  • Be a team player and able to inspire and energize team with strong technical, verbal and written communication skills
  • Flexibility to work on weekends/off hours during critical customer escalations, cut-overs or go-lives.


WORK EXPERIENCE 

8+ years in Operations or as a SAP technical consultant

Experience in working with cross-cultural teams or individuals across different organizations

 

#ECS_Nestle

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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