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Senior Solution Sales Account Executive - Customer Experience. (CX)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Job Description

Customer Experience is a boardroom topic for every organisation from around the globe, Competition is fierce with 76% of consumers switching brands due to poor customer experience, 81% of consumers paying more to receive a greater customer experience, this leaves the estimated market opportunity for Customer Experience solutions at the $100B mark. Simply put the largest and fastest growing market in the software space today. As such the fastest growing business within SAP.


Today SAP systems touch 77% of the worlds transactions, to build on this further the Sap Customer Experience (CX) business has combined inhouse capability with $12BN of acquisitions to build the market leading C/4 HANA suite. The portfolio covers every stage in the CX lifecycle from the first contact a customer has with a company through to when they choose to buy from it. SAP CX achieves this by integrating various solutions for marketing, Commerce, sales, Service and customer relationship management. You will be at the forefront of your customers digital transformation journey.


SAP Customer Experience (CX) are seeking Entrepreneurial sellers with a hunter mindset to go after a set of Enterprise level named and net new accounts. The opportunity provides the candidate to chance to make a difference with their clients by selling the full CX suite and become a champion within SAP. The candidate must be passionate about making it easier for people to build trusted relationships with the businesses and brands that serve them. We are looking for an empathetic, consultative sales professional who can listen, challenge and bring a Point of View to our customers CX vision and strategy.   With a firm grasp of the sales process, you will generate leads, build relationships and ultimately smash your target by aligning your customer's objectives with SAP CX capability that can deliver the outcomes they seek. 


You will be joining a market leading front office CX business that has made over $12BN in acquisitions to ensure that it has a compelling and strong USP. We're seeking a quick learner with strong listening and negotiating skills who recognizes the opportunity in front of them and has the drive to make it happen.  Someone with presence who can discuss, position and demonstrate our offerings in the context of delivering the desired outcomes of our customers.  It is critical our salesperson is approachable and professional as they will frequently be asked to represent SAP CX by giving presentations, attending networking events and participating in trade shows.


As a customer-centric organization is it essential that our salesperson develops a deep understanding of their customers business and associated challenges. They will then work with an extended sales team to prepare and successfully lead the execution of a strategy to solve these challenges.

You will be joining an experienced, low ego team that values and embraces diversity, initiative, tenacity, and teamwork.


Objectives of this Role

·         Identify, understand and develop opportunities to help our customers improve their customers’ experience

·         Develop Account Plans that identify and solve key customer challenges

·         Lead an extended sales team by setting strategy, clearly communicating roles and responsivities and ensuring effective program execution

·         Represent SAP CX with a comprehensive understanding of our offerings and how they solve customer challenges

·         Establishing strong relationships and gaining insight into the needs of our customers

.         Meet or exceed quarterly and annual sales and activity targets


 Daily and Monthly Responsibilities

·         Qualify, develop and position solutions to customer challenges utilizing the SAP CX products and services

·         Utilise and maintain SAP sales tools to ensure standard processes during all sales stages

·         Work with the extended Account Team to ensure alignment and design industry-specific outbound efforts

·         Make cold or warm outreach calls, putting outside-the-box thinking to work to develop new and unique sales approaches


Skills and Qualifications

·         Proven success meeting or exceeding sales targets and activitiesCritical thinker with an aptitude for problem-solving (Five plus years in B2B sales)

·         Critical thinker with an aptitude for problem-solving

·         Growth mindset; open to new ideas and learning new methods

·         High level of personal accountability and pride

·         Maintains a strong sense of urgency

·         Able to influence a team, even when not in a position of authority

·         Excellent communication and interpersonal skills

·         Ability to analyse business opportunities and read situations well


Preferred Qualifications

·         Strong experience selling within a complex environment

·         Industry experience

·         Domain experience




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304313 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Senior Solution Sales Account Executive - Customer Experience. (CX)

Facility:  304313
Posted Date:  Jan 23, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Middlesex, GB, TW148HD

Job Segment: Sales Management, ERP, Outside Sales, SAP, Sales, Technology