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Service Execution Owner (SEO) on Database Technologies (HANA & Sybase ASE) Job

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Date: Oct 23, 2020

City: Monterrey, NLE, MX, 66260

Company: SAP

Requisition ID: 262884
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVE

 

As part of Enterprise Cloud Services Delivery Unit and SAP’s IT-infrastructure provider is responsible for running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

 

Within ECS Delivery Unit, Technical consultant is responsible for the operations of important and critical External Customer SAP systems and applications embedded in an international delivery approach.

             

EXPECTATIONS AND TASKS         

As SEO you will be responsible for the:

•            Delivery of complex SAP Landscapes by providing technical expertise and support.

•            Planning, setup, implementation and operation of SAP technologies achieving ambitious SLA

requirements

•            Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the

team

•            Coordination of international teams in global projects

•            Willingness to take on call duty/Weekend tasks.

 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

 

•            Project member experience in an international environment and ability to work effectively in international and virtual teams

•            Strong capabilities in the area of technical documentation

•            Capacity to continuously acquire new knowledge in an independent, proactive way

•            Good analytical and solution oriented thinking

•            Very good communication and networking skills

•            Strong customer service focus

 

WORK EXPERIENCE

 

•            10+ years of database support experience (any database flavor) in a Linux/UNIX production environment

•            Solid knowledge on Sybase ASE and HANA is preferred

•            Strong Knowledge on RDBMS architecture and concepts

•            Experience in a mission critical, multi database environment with large number of database systems

•            Experience in planning & executing production database changes (installations, upgrades, critical restores, DB maintenance jobs, etc.)

•            Sound Knowledge in Incident mgmt. & Change mgmt. processes

•            Preferable

•            ITIL Certification

•            Cloud database operational experience

•            Handling vendor managed services

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Successful candidates might be required to undergo a background verification with an external vendor.

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