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Software-Development Operations

Expert DevOps Engineer -C4C Cloud

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



SAP Customer Experience helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At Customer Experience you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.


As an Expert DevOps Engineer, you will be leading the team responsible for the wholistic end-to-end technical operations of SAP C4C (Cloud for Customer) Cloud Sales solutions. Your responsibility will focus on the reliability, stability, extensibility, supportability and security for the whole lifecycle of thousands of C4C solutions and configurations our customers have deployed on new cloud native SAP C4C Cloud platform. You will work collaboratively with customers, partners, product engineering teams, and product support teams around the globe, ensuring high availability and performance of customers’ C4C applications and the cloud platform on a round-the-clock basis.


As an Expert DevOps Engineer in the C4C Cloud Operations team, you will be leading substantial DevOps activities using Agile methodologies. You will leverage your extensive experience and technical knowledge to deliver best-in-class Cloud services to our customers, enhance team capability and provide exceptional benefits to our organization. You will also assist the team manager and or act as team leader with supervision and coordination responsibilities where required.




  • Architecting and designing a solution for operations, configuration and maintenance of application stack (Spring Boot, Database, K8S cluster, etc.) for customer on SAP C4C Cloud platform in public cloud
  • Developing, managing and maintaining the SAP C4C Cloud automation platform to ensure all deployments and upgrades of relevant applications are performed smoothly
  • Ensuring a sustainable high quality of services for customer C4C sites though proactive monitoring, planning and automation initiatives
  • Troubleshooting and orientating resolutions to complex technical problems across multiple tiers
  • Planning, reviewing and executing continuous system changes and improvements
  • Developing and maintaining technical documentation in a highly readable manner
  • In-depth application bottleneck diagnosis and platform performance tuning using APM and Database tools
  • Acting as an escalation point for all technical issues related to the platform during the on-call shift or customer event
  • Coaching junior colleagues and acting as subject-matter-expert driving one or more topics
  • Continuous process re-engineering and improvement in an agile manner
  • Product owner and Innovation advocate
  • Project management and resource planning





  • Minimum of bachelor’s degree in quantitative field (preferably Computer Science or related disciplines), or equivalent combination of education and experience
  • 8+ years direct experience in a similar role with cloud-oriented mentality
  • Extensive experience with large-scale cloud-base application deployments across high availability cloud (public and/or private) infrastructure
  • Deep understanding of Microservices Architecture, Cloud Native Application and implementation best practices
  • Experts in one or more of these technologies or areas: Kubernetes, Istio, API Gateway, HANA Cloud, MongoDB, Kafka, ElasticSearch.
  • Profound experience working in managed services or a cloud-based service provider like AWS or Azure
  • Solid understanding of common web protocols
  • Highly skilled in CI/CD tools (e.g. Chef, Puppet, Ansible, Jenkins, Rundeck) and scripting (e.g. Python, Shell)
  • Good understanding of RDBMS, such as SAP HANA, MSSQL and MySQL, especially in performance tuning area
  • Highly customer-focused attitude, with natural ability to engage with customers and manage stakeholders
  • Ability to multitask and prioritize tasks even under stressful conditions
  • Professional efficiency in English (both verbal and written)
  • Availability to on-occasion flexible working hours, as well as occasional participation in off-hour on-call support rotations
  • Product owner experience and project management skills


Any of the following would be an advantage:

  • AWS, Azure, GCP, AliCloud public cloud solutions
  • Experience in C4C framework
  • Web/Mobile application and software developing experience
  • Understanding of JVM optimization, tuning and debugging
  • Application performance tuning and APM tools such as Dynatrace
  • Database performance tuning for SAP HANA and/or MSSQL
  • ITIL Certification(s)
  • Scrum Certification(s)
  • Product Owner Certificate(s)
  • PMP Certification(s)
  • Experience in project management





We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:309045 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - Canada

Expert DevOps Engineer -C4C Cloud

Facility:  309045
Posted Date:  Dec 29, 2021
Work Area:  Software-Development Operations
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Montreal, Quebec, CA, H3B 0B3

Job Segment: Cloud, Engineer, ERP, Computer Science, SAP, Technology, Engineering