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SAP iXp Intern - User Assistance Developer Job

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Date: Nov 3, 2020

City: Montreal, QC, CA, H3C 2M1

Company: SAP



Requisition ID: 267940
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Come be a part of a Scrum team and contribute to creating the best product for the SAP product portfolio. We are seeking individuals who are self-motivated and passionate about User Assistance and who are eager to be part of a self-organizing, young and dynamic team. You will be part of one our Scrum teams that is responsible for all phases of the software development lifecycle including design, development, quality assurance and ramp-up support for our customers.


We’re looking for a recent, or soon to be university graduate ready for intense personal and professional growth. Accompanied by an experienced group of colleagues and managers, you will embark on a professional career as part of an interdisciplinary team. You’ll gain substantial knowledge about SAP’s products and processes, and help drive the future of the Cloud. You’re passionate about learning, are tech-savvy, and aren’t afraid to take on new methodologies and think outside the box. A certain amount of independence is expected, but we’ll also facilitate and support you with classroom training, on-the-job learning, and mentoring.

What we expect from you

We’re looking for a self-motivated and passionate person to join our Utilities teams as a user assistance developer intern. You will support our Cloud strategy by helping to create state-of-the art user assistance and innovative end user support for our apps. In your role as a user assistance developer intern, you will:

  • Create multi-media user assistance content in English. This includes, for example, product documentation, infographics and videos for applications developed in the Montreal Utilities teams.
  • Interact confidently in cross-functional, interdisciplinary teams with developers, development architects, UI designers, product owners, translators and other user assistance developers.
  • Review, research and define technical and business terminology and user interface texts.
  • Follow people-centric approach of writing to deliver customer-focused, task-oriented help documentation.
  • Ensure consistency of published materials by adhering to SAP's standards and guidelines.
  • Become a subject matter expert through testing software applications and conducting interviews with developers and product owners.


  • University degree in technical writing, IT, business studies or a related subject, or a language-based university degree
  • Excellent written and spoken skills in English
  • Outstanding communication, writing, and grammar skills
  • German language skills would be considered an asset
  • Self-organized working style 
  • Ability to explain complex technical information in a clear and precise manner
  • Ability to work to tight deadlines, deliver on time, and ensure high quality
  • Willingness to acquire extensive product knowledge and learn new skills
  • Team player with excellent interpersonal and communication skills

Preferred skills

  • Knowledge of documentation standards (e.g. DITA)
  • Knowledge of documentation tools
  • Experience in producing how-to and/or product feature videos or sophisticated graphics
  • Product knowledge of the Utilities industry


This is an entry-level position for upcoming or recent graduates with 0-2 years of work experience. Even if you only have experience as a working student or intern, we would still love to hear from you!


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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