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User Assistance Developer Associate for Mobility Solutions and Applications F/M

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Date: Feb 20, 2021

City: Mougins, 06, FR

Company: SAP



Requisition ID: 275285
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


We are looking for a User Assistance Associate working for solutions supporting the electrification of company fleets by providing cloud-based charge point operation services. 

As a User Assistance Developer, you will be in constant communication with the software development team with the aim of delivering product information in a clearly structured and easily digestible form, also using new media such as videos and infographics. As one of the first people to use the software, you will have the chance to have a say in program development.
Your job will be to ensure that exactly the right information is available in the right place and at the right time.
In this role you will:

  • Creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams and UX designers to enable users to deploy, administer, and use the SAP software.
  • Ensuring that the UA deliverables are of high quality, adhere to standards and guidelines, and are written appropriately.
  • Defining terminology that is simple, consistent, and conforms to industry standards.
  • Acting as an advocate for an excellent user experience.
  • Proofreading and editing French and English content.


Required qualifications are:

  • A good university degree in technical communication or a related subject or a language-based university degree.
  • Ideally first-language proficiency in French, or excellent written and spoken skills in French, with excellent written and spoken skills in English.
  • Experience in technical writing.
  • The ability to express complex technical information in a clear and precise manner.
  • Outstanding communication, writing, and grammar skills.
  • The ability to work to tight deadlines, deliver on time and ensure high quality. 
  • Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer.
  • Excellent organizational skills.
  • Experience with MS Office applications. 


About the team

We are developing innovative cloud-native applications integrating seamlessly with many major SAP offerings like SAP S/4HANA, SAP Ariba, and others. We believe, that even a small team can have a big impact on improving how the world runs.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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