Education and Training

Business Manager - Consulting

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  


The SAP Cloud Success Services (CSS) Office is responsible for creating the vision and future of the SAP success services , anchoring our to-be in the cloud market context of the changing perception of technology as a value-driver, whilst ensuring customer success for our existing customers. The team manages the interface into our customers and sets up the rest of our Services organization for success.


The Head of the PE Delivery Management will be responsible for:

  • Oversight of all delivery engagements under the office of Premier Engagement services
  • Ensure deliveries as per SOW and delivered within project financials and profitability
  • Revenue management and Forecast Management
  • Delivery risk management, Team management and skill management
  • Delivery portfolio Transformation and Support the transformation towards the Intelligent Enterprise and cloudification of customer portfolio 
  • Active support in entire presales and Delivery Engagement
  • Ensuring realization of the sector margin targets 
  • Structure, development and effective management of a strong PE  team in the Regions and SAP Engagement Visions, analyses, prioritizes facilitates and manages practice activities on a national scale
  • Develop and manage practice growth and skill sets of the team
  • Lead knowledge management initiatives regarding the development and use of intellectual property
  • Support knowledge sharing initiatives (i.e., Focus Groups, FSP Moderators, Mentoring, Education, etc.)
  • Realization of Region Deliverables including Customer Sat score, Balanced Score Card  and customer referencability
  • Forecasting and Coordination of project staffing in close contact with Resource Management teams
  • Support Field Service-Related Systems and other Internal systems (i.e. Portal and servers operating)
  • Responsible for managing internal engagements and Identifying of training needs for strategic areas
  • Financial Management Reporting based on Utilization, Forecast, and Budgeting


Key Competencies For the role:

  • The Ideal candidate would have over 15 years of experience with in project delivery or similar service delivery engagement and specific management experience leading large scale transformation and change engagement. 
  • Transformational Leader: Capable of running a sizeable P&L, and conversant across managing complex project deliveries. Ability to operate at both the strategic and tactical levels, as well as see and articulate the bigger picture including the ability to manage a Market Unit on an interim basis if required. 
  • Strong, Positive & Motivational leader: Proven management skill of multi-cultural and multinational teams/organizations in various domains. Have a demonstrable record of leadership integrity. Must be able to leverage diverse strengths, share knowledge, create and celebrate team’s success
  • Drive for Simplicity: Operational rigor and delivery excellence by creating and implementing ways to simplify the organization.
  • Operational & Delivery Excellence: Ability to consistently achieve predictable results and exceed targets while maintain system hygiene and revenue forecasting. Proactive risk management across the delivery portfolio ensuring that we deliver profitable engagements
  • Customer-Centric Mindset: Proven expertise in managing customer escalations, co-innovation engagement and projects. Be comfortable working at the most senior levels of SAP’s client organizations, commonly in or around the boardroom. Have sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and reference - ability as well as supporting profitability targets.
  • Strong Network & Collaboration Skills: Have experience of managing effectively in a networked and matrixed team environment. Strong network with SAP MU colleagues, especially sales, consulting, presales, and P&I to implement scaling process for product adoption.
  • Communication & Presentation Skills: Highly skilled in stakeholders’ management and C-Level communications skills. Proven ability to speak to large external audiences on customer conventions.
  • You have a strong customer and outcome orientation with a proven track record in delivering results. Preferred experience in prior P&L management in a service providing organization. 


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 339657  | Work Area: Education and Training  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  339657
Posted Date:  Jun 22, 2022
Work Area:  Education and Training
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Mumbai, IN, 400051

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