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Audience Engagement - Business Support Specialist - SAP Hybris Job

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Date: Jan 9, 2018

Location: Munich, BY, DE

Company: SAP

Requisition ID: 167995
Work Area: Customer Service and Support
Location: Munich
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time


SAP’s vision is to help the world run better and improve people’s lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it’s your turn to take the next step and help make the world Run Simple.


The SAP Hybris Customer Success & Services Organization is focused on maximizing successful outcomes for all users of our software products and services. This large global team works in a passionately customer-centric way to ensure our customers stay loyal to SAP Hybris.


• Support the execution and delivery of enablement & engagement programs for the SAP Hybris solutions with the goal to empower the user community across the post-sales life cycle
• Assist in the execution of regional customer-facing community events and actively support global events
• Work proactively and communicate with stakeholders, subject matter experts and colleagues to extract the right information for internal process support
• Maintain and analyze engagement data and deliver comprehensive reports
• Set up and continuously improve internal knowledge management processes, structure content and coach others


Required skills

• Graduation degree in Communication, Business or related field
• Analytical and structured thinking combined with excellent presentation skills
• Strong writing and communication skills
• Ability to work independently and collaborate effectively as a virtual member of a dynamic, dispersed team
• Professional presence, articulate and proactive
• Excellent English language skills and good knowledge of German language (both verbal and written)


Preferred skills
• Additional languages preferred
• Highly developed problem solving skills, tenacity, drive, proactive,
  creativity, sound planning and organizational abilities, strong improvement focus
• Ability to work in a fast-evolving and fast paced environment
• Passionate about customer engagement and online technology


• Experience in business support for services organizations
• Experience in establishing and supporting processes for enablement, engagement programs and content for industry professionals




To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Requests for reasonable accommodation will be considered on a case-by-case basis.

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