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Consulting and Professional Services

Customer Experience (CX) Functional Specialist - Adoption and Consumption

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Join the Customer Engagement and Experience organization in the Intelligent Adoption and Consumption (IA&C) Hub.

 

The SAP Customer Data Cloud(CDC)/Customer Data Platform(CDP) Functional Specialist will support our Customers and Front Office roles with knowledge and engagement around how to get the best outcomes from their SAP Customer Data Cloud and SAP Customer Data Platform solution(s).  Focused on Adoption and Consumption, the functional specialist will specialize in SAP CDC and CDP, helping customers understand what is needed to adapt to a cloud solution or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance. The core deliverables include:

  • Engage with SAP Customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on solution usage and adoption topics focused around improving their core processes through capabilities from the SAP CDC and CDP.
  • Tailor content that will allow the IA&C to scale and multiply consumption and extension best practices, to deliver business value through our communities and Front Office engagements.
  • Innovate with our Front Office roles to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
  • Empower Front Office roles and help educate customers on how to be successful within and across buying centers. 
  • Develop characteristic-based gold standards for increasing activation, consumption, and expansion of SAP Cloud Solutions.

Furthermore, the team supports Premium and Standard Cloud subscriptions with customers, partners, developers and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

 

Key Responsibilities:

  • Opportunity to grow into a trusted advisor and subject matter expert, for usage and value realization of the SAP Cloud solutions by providing functional expertise on how to configure, use and deliver on desired business value
  • Develop content such as video and materials for internal and external parties with the goal to support the evolution of Customer Success Plans for SAP CDC and CDPs
  • Collaborate with different stakeholders, including but not limited to Product Support, Engineering, Customer Support teams –be part of a global team!
  • Learn/Understand product road map and provide guidance on release innovations
  • Work closely with Product Management and Product Owners to align on adoption topics, features and capabilities
  • Collect and analyze customer requirements (via Front Office roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs (Premium and Standard)
  • Deliver exceptional experience remotely and onsite with customers when needed
  • Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes
  • Deliver 1:1 and 1:M workshops remotely with customers on Adoption and Consumption topics relating to business capabilities

 

Requirements:

  • Bachelors or Masters in Comp Sci, Engineering, Life Sci, MIS or another relevant STEM field. 
  • 0-4 years of experience including internships/co-ops in a corporate setting
  • Some working knowledge of processes and requirements of CRM and Customer Experience solutions is helpful
  • Some product Knowledge of SAP Customer Data Cloud (CDC) and SAP Customer Data Platform (CDP) and understanding of related roadmaps and capabilities to support customer requirements is helpful but can also be learned on the job
  • Experience in development, support, implementation, or enablement of SAP Customer Data cloud/Platform is a plus
  • Curious, open-minded, resourceful, and flexible with the ability to learn quickly
  • Get-it-done / Can-do-it attitude
  • Team player, ability to work with technical and non-technical colleagues in global team environment
  • Customer Success Driven and customer focus approach with ability to support many competing priorities
  • Excellent communication skills (written and verbal) with English language fluency

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:311122 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Customer Experience (CX) Functional Specialist - Adoption and Consumption

Facility:  311122
Posted Date:  Nov 12, 2021
Work Area:  Consulting and Professional Services
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Newtown Square, PA, US, 19073


Nearest Major Market: Philadelphia

Job Segment: ERP, Consulting, Engineer, Developer, SAP, Technology, Engineering