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Customer Solutions Director - Mid-Market, South

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Customer Solutions Director (CSD) leads and manages all Presales activities for a given set of opportunities aligned to the Mid Market Sales team.  S/he works with the sales teams to plan sales strategies and to engage the appropriate Presales Specialists to engage in specific sales opportunities.  A Customer Solutions Director must possess strong solution selling and value-based selling skills, and be able to mentor and coach the assigned presales team members in support of sales cycles.


Sales Execution Tasks:

  • Collaborate with sales management and sales account executives to plan account strategies through participation in informal and formal account reviews.
  • Commit to understanding and associating various industry demands and trends to sales plays and customer requirements. 
  • Have a good working knowledge of SAP solutions and how they relate to the relevant industry value maps. 
  • Work with partners to coordinate selling activities, ensuring proper alignment and division of duties in supporting a ‘partner-led’ selling model. 
  • Work directly with each Sales AE to assess the right time to engage presales resources and approve/deny the use of presales specialists in those sales opportunities.
  • Assign the right presales team members to work each qualified sales opportunity in their territory (assign the VAT team).
  • When appropriate, assign and manage a Solution Captain to an opportunity. 
  • Maintain intimate knowledge and status of each sales opportunity where Presales team members are being used.
  • Utilize CRM and other Presales BI reports to provide feedback to sales on the effectiveness of Presales in supporting their accounts.
  • Enforce consistent presales processes, including CRM-based opportunity management, dry-runs and discovery sessions, to ensure superior demos and presentations.
  • Monitor the impact of each presales team member throughout each sales cycle in order to fairly compensate each once the deal closes
  • Maintain high-level knowledge of SAP’s entire solution suite and key competitors.
  • Be resourceful and creative in meeting the needs of the customers, selling teams and solution advisory teammates.


Experience and Education Requirements: 

  • 8+ years of relevant presales experience
  • Proficiency in one or more application areas from the SAP Business Suite
  • Leadership , drive for results and “can do” attitude
  • Experience in:
  • Sales and sales processes
  • Delivery of high volume short duration work packages
  • Building and motivating teams
  • Dealing with organizations in the Aerospace & Defense industry
  • Bachelor equivalent: minimum requirement
  • Master equivalent: optional
  • MBA / Ph.D: optional




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304492 | Work Area: Presales | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Customer Solutions Director - Mid-Market, South

Facility:  304492
Posted Date:  Nov 25, 2021
Work Area:  Presales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 20%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: Manager, ERP, SAP, Database, Cloud, Management, Technology