Demand Management Manager for North America - Customer Experience (CX)

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Demand Management Manager for NA


This role is fundamental for managing the DME (Demand Management Executive) resources based in the NA region. The Manager is responsible for driving outreach programs that help develop pipeline for the sales community. The pipeline developed by the DME’s is considered early funnel opportunities into pure net new names or new to LOB accounts. Through outbound efforts such as phone calls, emails, and social touches, is the way the DME’s generate sales pipeline.


Key Role Functions:

  • Responsible for team staffing and management of team resources
  • Responsible for monitoring the team’s production and pipeline performance
  • Key function is to identify areas for sales coaching and team improvement
  • Key function is to plan, define and execute on key programs that will help generate pipeline
  • Requires strong knowledge of supporting tools like Outreach, Zoominfo, Lead Genius, LinkedIn and CRM
  • Develops and fosters a team like atmosphere that inspires the team
  • Collaborates with the other regional leaders like COO, Sales Managers, GTM, etc.
  • Collaborates with Global DME leaders on best practice sharing
  • Supports new program and sequence program execution
  • Ability to provide sales coaching and insights to develop DME talent
  • Prepares and share insights on production and performance reporting
  • Prepares and share demand generation plans and ensures effective execution
  • Tightly aligns with sales leaders on pipeline inspection, opportunity handoff processes and overall regional alignment
  • Hosts and manages regular team meetings, COO alignment meetings, Marketing alignment meetings and Global alignment meetings
  • Hosts and manages regular cadence call with key stakeholders
  • Provides support for the DME resources on all business-related topics
  • Manage PO and procurement process for third party resource and manage C-user budgets
  • Manage HR and compensation review and MBO processes
  • Ideal knowledge of SAP Customer Experience solution portfolio
  • Ideal knowledge of general SAP processes
  • Ability to manage complex scenarios and problem solving
  • Experience managing and coaching junior resources
  • Remote position but ideal location is Newtown Square
  • Previous sales management experience ideal (5+ years’ experience)
  • 0-10% travel required



We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 335215  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: Virtual - USA #LI-Hybrid

Requisition ID:  335215
Posted Date:  Jun 23, 2022
Work Area:  Sales
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Newtown Square, PA, US, 19073

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Nearest Major Market: Philadelphia

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