Customer Service and Support

Expert Support Engineer-Custom Code Management

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The Premium Hub - CoE Custom Code Management team focuses on the top Max-Attention customers providing them conceptual and architectural guidance on how to manage ABAP custom developments, typically during IT Transformations (such as S/4HANA conversion or upgrade):

As an Expert Support Engineer, your responsibility includes the following:
- Deliver and Lead Custom Code Management workshops for premium engagement customers to effectively manage their existing custom code footprint
- Help customers to identify opportunities to avoid new custom code and keep the core clean by making utilization of in-app and side-by-side extensions
- Deliver Custom Code Quality Improvement workshops to help identify quality issues in the custom code leading to performance issues and provide recommendations to optimize the code
- Develop proof of concept solutions on BTP to reduce custom code footprint to achieve clean core
- Perform Custom Code Impact Analysis to identify developments impacted due to S/4HANA simplification changes

As part of a global team, you will be working closely with SAP Development and the global SAP Support Centres to support strategic customer initiatives. Business travel will be an essential part of this role.



• Experience with ABAP programming, Restful ABAP programming, CDS views, AMDP procedures
• Experience over the topics of Business Technology Platform including extensibility like In-App and Side-by-Side Extensions
Experience with DevOps concepts including gCTS and gitHub integration 
• Experience working with tools like ATC, SQLM, SWLT, SCOV, Custom Code Migration App on BTP & Solution Manager CCLM
• Knowledge over the topics like Modifications, Enhancements, ABAP Workflows, SPAU, SPDD
• Knowledge over defining the quality governance standards for customers based on S/4HANA development best practices
• Knowledge and experience on S/4HANA Conversions/Upgrades is an advantage
• Strong analytical, presentation, communication skills







We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:318596 | Work Area: Customer Service and Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  318596
Posted Date:  May 2, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

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