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Customer Service and Support

Expert Support Engineer-IT Planning-Maintenance Optimization

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Global Center of Expertise (CoE) is a division of SAP Intelligent Delivery Group (IDG) delivery unit in the Customer Success board area. Our mission is to deliver world-class engineering services to strategically support SAP’s premium customers. As a CoE engineer, you will provide the finest service to SAP’s largest customers operating on the most complex SAP landscapes. They interact with individuals at every level of the customer’s organization, from subject matter experts to executives, to meet the customer’s needs.

The CoE Support Engineer is a challenging role that requires passionate individuals with the strongest technical expertise and excellent analytical and communication skills. In this role, you will be tasked with planning, architecting, prototyping, and safeguarding our customers’ SAP solutions. You will provide essential services and mission-critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations


Summary & Role Information:

As a Senior Expert your area of responsibility will include at least one of the following areas:


IT & Architecture Planning:

  • Landscape Architecture & Design (Instance strategy for Hybrid Cloud)
  • Software Change Management Strategies for Hybrid Cloud
  • Technical Architecture & Infrastructure for Hybrid Cloud
  • Performance/Optimization/Scalability/Capacity evaluation
  • Deliver/Lead planning services for MaxAttention customers on their journey to Intelligent Enterprise and S/4HANA
  • Software Change Management Strategies for On-Premise & SaaS Solutions in a hybrid cloud scenario
  • Interfaces and Integrations


Maintenance Optimization:

  • Lead and deliver Architecture planning, transition planning and roadmap services to customers for their large and complex landscapes
  • Lead and deliver services like Migration Planning, Upgrade Planning and Downtime Minimization Strategy Workshops
  • Lead and drive complex S/4HANA transition projects focusing on Business Downtime Optimization for SAP premium customers



Minimum 7+ year’s experience:

As a Senior Engineer we will look forward following technical skills:

  • Experience in understanding the results of Readiness Check and be able to explain the results to customers
  • Thorough understanding of the conversion to SAP S/4HANA, preparation activities that are involved in an S/4HANA Conversion
  • Expertise in any of the downtime minimization tools and technologies like doDMO, Downtime Optimized Conversion, NZDM, ZDO, Migrations using SUM/SWPM and NZDT
  • Experience and knowledge over NZDT methodology or project experience is an added advantage
  • Knowledge over the concepts Software Change Management and CI/CD using gCTS is an advantage


The candidate should possess following:

  • Proficient in meeting/workshop/training facilitation
  • Exceptional written and oral communication skills
  • Proven ability to manage multiple tasks or projects with changing priorities
  • Thrive in a fast-paced environment
  • Ability to work cross-culturally
  • Strong collaborative and problem resolution skills with good leadership, diplomacy, decision making and analytical skills
  • Be a “roll up your sleeves” contributor and able to quickly adapt concepts and deliverables in a fast-paced environment
  • Customer-oriented with a strong focus on details and being organized.
  • Ability to coordinate global teams and multiple organizations in support of a common goal
  • Strong writing, decision making, communication, leadership, and meeting facilitation skills
  • Strong interpersonal skills and ability to earn trust and respect from colleagues and upper management
  • Demonstrated ability to take initiative, lead by example, and achieve extraordinary results




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:298641 | Work Area: Customer Service and Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Expert Support Engineer-IT Planning-Maintenance Optimization

Facility:  298641
Posted Date:  Oct 15, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

Nearest Major Market: Philadelphia

Job Segment: Engineer, ERP, Maintenance Engineer, SAP, Database, Engineering, Technology