Customer Service and Support

Expert Support Engineer

Requisition ID: 343937
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF
Hiring Manager: Anil Kumar Kunapareddy
Recruiter Name: Thea Carino  

Original Posting Date: May 25, 2022


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Location:  Newtown Square, PA


Purpose and Objective:  
SAP America, Inc. seeks an Expert Support Engineer at our Newtown Square, PA location to design and implement technical and application architecture.


Expectations and Tasks:
Define technical architecture, landscape and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). For Architecture and Infrastructure. Drives the architecture discussion with customer across all workstreams of the project and aligns the technical or application aspects with other projects in the program. Defines an SAP-related IT strategy for customers (e.g. as part of a platform and roadmap service). Setup the project and production landscape - Setup the software logistics and introduce security aspects. Setup the migration landscape and migration tools. Implement, test, train applications and processes. Optimize business processes. Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance and exception management. Oversee a team of De-escalation Architects on critical situations. Lead SAP Technical escalations and key projects. Design and implement application lifecycle management - Integrate new business solutions or technical components into operation. 40% travel required.


Education and Qualifications/Skills and Competencies: 
Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 7 years of experience required. The company will also accept a Master's degree and 5 years of experience.


Work Experience: 
Experience must involve 5 years in the following: Delivering Technical optimization services; Planning and Solving Technical Architecture and escalations from Infrastructure to technical layer; Deliver IBM LUW and Oracle Optimization services for SAP landscapes; Leading SAP Technical escalations and service delivery improvement; SAP migrations to HANA, Suite on HANA and S/4HANA implementations; Optimize ABAP Custom Code and define custom code governance strategy; Lead IT Planning Teams – Deliver sizing, technical architecture and business continuity planning services; Setup Solution Manager test management and business process documentation; and Service positioning and sales support; Execute SAP Landscape Maintenance tasks including Upgrades, updates, patches using ZDO, NZDT, Downtime Optimized Conversions; Experience must also include: HR management – Compensations, Development Plans, Strategy cascading, Hiring, recruiting, talent management; Setup SAP landscapes, including configuration, integration, and performance tuning. 40% travel required.


Travel:  40% travel required.


Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis.

This position is eligible for the SAP Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations:  

Requisition ID:  343937
Posted Date:  Jun 23, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%

Newtown Square, PA, US, 19073

Job alert

Nearest Major Market: Philadelphia

Job Segment: Testing, Computer Science, ERP, SAP, Information Systems, Technology