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HEC Engagement Lead - Toronto Job

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Date: May 10, 2019

City: Toronto, ON, CA, M5K 1B7

Company: SAP

Requisition ID: 200985
Work Area: Information Technology
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

HEC Engagement Lead - Toronto, ON

 

PURPOSE AND OBJECTIVES

The HANA Enterprise Cloud organization is responsible for providing Cloud Hosted Infrastructure & Managed Services to our SAP Customers.  The Engagement Lead performs a key role inside of the HANA Enterprise Cloud Services Delivery Team ensuring coordination and Customer Satisfaction throughout the Customer Lifecycle.

 

EXPECTATIONS AND TASKS

  • Customer Relationship management
    • Coordinate service w/HEC Delivery Teams
    • Customer Communications (communication plan, support plan)
    • Liaison to Service Delivery, Design & Architecture and Portfolio Team
  • Conduct Business meetings with Customers
  • Contract compliance and Risk management (project and business risks)
  • Pipeline planning for potential projects or customer orders with assigned customers
  • Contract Profitability / Margin Management & VSOE compliance
  • SLA Management and Reporting, Service Reviews
  • Triggers and provides Reporting (Operational, Financial, Customer)
  • Project scheduling supported by Delivery Units, coordination of onboarding activities (Customer setup, migration incl. scheduling) and monitoring of delivery
  • Evaluation of new customer requirements / change request management
  • Identify / manage roll-in request for new services (-> portfolio team, Delivery Units)
  • Scheduling and monitoring of customer specific changes (e.g. de-commissioning of systems)
  • Customer and internal escalation management

 

WORK EXPERIENCE

  • 1-10 years professional experience in a similar customer facing position
  • Proven experience with either the HEC product suite or cloud technologies
  • Proven experience in managing client / customer engagements either in Sales / Pre-Sales or Consulting settings
  • Background in working in an international / global organization

 

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

  • University degree (completed or close to graduation)
  • Good overview on the SAP Solution and Service Portfolio
  • Language Skills: English (advance/fluent written & spoken)
  • We place high value on relevant personal qualities: resourcefulness, tenacity, high energy, and self-confidence
  • Ability to effectively communicate to multiple levels within the Customer, Partner and SAP organizations
  • Strong communication and presentation skills
  • Good understanding of project management

 

LOCATION

Toronto, ON

 

EXPECTED TRAVEL

25%

 

 

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WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
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