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Incident Response Service Owner

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Date: Apr 8, 2021

City: Newtown Square, US, 19073

Company: SAP

Requisition ID: 280844
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Incident Response Service Owner - Newtown Square, PA




We are looking for an Incident Response (IR) Service Owner to join the SAP Global Security Operations team to keep the IR Analysts and IR Investigators always prepared to respond to cyber threats. As an Incident Response Service Owner, you will enable increased focus on critical areas within the IR Team.




As the Incident Response Service Owner, you will monitor and evaluate the performance of vendor engagements to maximize return on investment, build bridges and maintain relationships with the Lines of Businesses (LOBs/Product Groups) and develop, track, and consistently improve executive-level metrics for program performance.


You will ensure the IR Team has the necessary security tools and resources to be effective, and author and execute tabletop exercises between the IR Team and the LOBs.  You will be responsible for managing the Incident Response Plan and Crisis Management Plan, as well as draft appropriate processes and procedures for the IR Team. 


You will also support major incident activities and drive IR process improvements making IR easier to engage, faster to respond, more efficient in analysis.




  • Security certification (e.g. CISSP, GSEC, GCIH)
  • Minimum of 7+ years working in a 24/7 operational environment (Cyber Intelligence Fusion Center or Security Operations Center)
  • Proven vendor management and process improvement leadership
  • Expert knowledge of TTP methods and frameworks
  • Highly organized with the ability to lead meetings and engage stakeholders
  • Ability to demonstrate analytical expertise, close attention to detail, excellent critical thinking, logic, and solution orientation and to learn and adapt quickly
  • Excellent written and oral communication skills




Newtown Square, PA






Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, SAP, Business Process, Technology, Management